Sergio L.
Not recomended
I do not recommend doing business with them. I placed two orders, and both were horrible. The first order I placed took more than two months without receiving an item; the products never left the warehouse. I waited weeks until I asked them to cancel the order. With the second order, when the items arrived, more than 50% were scratched, missing parts, or damaged. TERRIBLE CUSTOMER SERVICE. When I filed my complaint, Rich called me with a terrible attitude, sounding very aggressive, saying that issuing a refund would be very complicated and involve a lot of process, all with excuses and an aggressive tone of voice, not even letting me speak. Truly awful service.
Response from 888 LotsOct 1, 2024
We understand the concerns and recognize that this situation is indeed unusual as we primarily sell brand new merchandise. We are committed to investigating this issue thoroughly to ensure it is properly addressed and to prevent future incidents.


