888 LotsReviews of 888lots.com

Damaged and bad products policy is horrible, many of their products are left over from Amazon Warehouse and they don't sell smoothly , electronic products are defective and return policy is horrible. They blocked my account access when I tried to dispute the charges Order 2467193031

No customer service extremely disappointing.

Horrible Customer Service. Very rude people and also never return your emails.

Terrible to work with. I had several orders where items were broken, damaged or misrepresented. In the beginning I tried to reach out to my sales rep but received absolutely no help. I still made a small profit so I went with it. In November I purchased a coat for myself. Tracking showed it was sent but then it was lost in shipping. I called 888 lots twice and emailed twice. No response. So I opened a claim on my credit card. Because I opened a claim 888 lots closed my account. (They clearly have enough disputes opened that it is a major issue for them). I simply wanted my money back for an item I did not receive. I am fine with no longer purchasing from the company but shutting off access to my accounts and reports needed for tax purposes is simply unethical. There is always a risk purchased returns but I expect customer service and integrity in the process. I hope this helps someone else! I would not make any large purchases and assume there is no customer service. Order # 2410198099

Here are the facts when you buy from 888Lots. You will get damaged product. They will not do anything about it. They will stall and delay the process as long as they can, then tell you it's too late to do anything. You will not receive everything you order. They will cancel your debit or credit card transaction at any time they want and then rerun it for any amount they want, with zero communication. If Rich is your contact, prepare to meet the rudest little man you have ever met. Lying is simply all he can do. He will interrupt you, talk over you and act as if he is smarter than you. I was only a customer for a month, do yourself a favor and find someone else. Or find out for yourself.

Most orders arrive missing. And there is no normal way to report the defect. Only through personal communication, then maybe after a few requests they will send you a form, and ask you for pictures and tracking of their multiple shipments... and then they will ask you to ship them back at your expense... and then you will wait and wait and they will credit you... partially I received fake products - and not only did they not credit me for everything, I also lost the warehouse costs because it came in many shipments (25! for 211 units). I also had to pay for the shipping back to them, Even after this, they credited me only part of what they charged me. They did not respond to my email or WhatsApp. They blocked my account without email, without a message, or anything when I made a Dispute. I received another product with an Amazon return sticker instead of a brand-new one. Out of 12 orders I made with them, 6 had missing items that I was charged for. 1 was canceled. Another 1, most of the units were garbage, something else was put in there instead of wat I ordered. and the rest were fake. So 33% good orders 🙃 I'm at a loss of about 3k from them They are usually just remote intermediaries without any control over the products, their quality, and originality, and the worst thing for me is that they take no responsibility, it's easy to pay them, it's very, very difficult to get money back from them, a waste of time, energy and money. Good luck to everyone 😍

they do not honor damage goods policy. Multiple claims made via email within a few days of package receipt(well within their 10 day policy). After multiple emails they respond that I am outside of the return window when the only reason is it took them 30 days to respond. What a joke... Spent $1k across 6 transactions and wont even honor a $17 claim...haha god forbid I had a bigger one...

It's very rude! I tried to register, but they canceled it and didn’t respond when I asked for the reason. I wrote at least 3-4 times to find out why, but they don’t care at all.