Pretty disappointed with my experience overall. I placed an order for 3 cropped tees over Labor Day weekend (9/5). When ordering, the website had no indication that these tees would be a pre-order item. The website even says shipped in 3-5 days. I also paid extra for 2-day expedited shipping. When the tees finally shipped on 9/18, the 2-day shipping wasn't even honored. I received my order on 9/23.
Response from 7thearthstudiosSep 29, 2026
Hey - sorry for that - let us know if we can make right of this situation in any way. We do apologize as for the cropped tees there were some on pre-order and some not on pre-order which caused a bit of confusion for buyers at the time. Feel free to reach out to our customer support for a resolution: [email protected].
CB
Chav B.
Terrible proportions
Ordered two zip hoodies and the proportions are completely comical. The sleeves are easily 8+ inches too long, pooling far past my hands and making them completely unwearable. Extremely disappointed by the total lack of quality control on the sizing. I never have this issue with any other brand.
Response from 7thearthstudiosSep 24, 2026
Chad - this has nothing to do with quality or lack of quality control. The 8 inch + sleeves is intentional and this design is one of our more exaggerated designs. This is preferred by some and not preferred by others. Had there been stitching defects, fabric defects, stains in the garment or if the zips differed in sizing being the same size that is a matter of QC. We check each of these zippers individually and we are aware completely of how strict our QC is. You are more than welcome to send them back for a return/refund if the fitting and styling is not for you.
CO
Consumer
I will assume other reviews praising…
I will assume other reviews praising this company are legit. I ordered my baggie sweats and tee more than a month ago and still no shipping or delivery date. I do however get weekly advertising emails saying pre-order now because our products are going fast. My personal experience causes me to question the legitimacy of any marketing by this company. The original sales pitch was preorder now (as I did-my mistake) with the expectation that pre-orders will ship by the 22nd of July. July 22nd I contact customer support expecting a shipping date. Customer support responded by advising sorry will ship the following week (the 29th?) and yet I am still without any expectation of any delivery????? I will be requesting a refund and can’t wait to see how long I should expect to get that!
Response from 7thearthstudiosAug 1, 2026
Hey there - the shirts in your order more than likely were the portion which is a pre-order, in that scope it would have not shipped yet which we have specified there was a delay on. If you do have issues and concerns with our legitimacy we are more than happy to issue a refund if you reach out to our customer service: [email protected]. Have a great day.
CC
christopher C.
DO NOT PURCHASE. SCAM COMPANY
DO NOT PURCHASE. SCAM ARTISTS
I ordered shirts and tracksuit bottom in November 2025 and I still have not received my requested order!
Months of delays and when it arrived, the bottoms were not as described in the company website. They then lie and say it was at the time of purchasing, which they have no proof of.
They then tried to resolve by replacing the trousers but after months of waiting again, they only delivered 1 of the 2 trousers, and they gave me the incorrect size!
I emailed them multiple times about this but have been ignored deliberately.
I would not bother using them for your personal clothes and especially for blanks for a brand as they will always delay your order and get it wrong.
Hugely disappointing and I’m in the process of attempting a refund since they refuse to resolve the issue
Response from 7thearthstudiosApr 18, 2026
Hey Chris - This is quite dishonest of a review so we will clarify for the public after going above and beyond for your order. You seem to forget you received all your orders from us. The second order with the sweats you did not like the sweats due to sizing. After which we asked for you to send it back for a refund as we do not cover international returns. You complained about that then went to trustpilot to review us and call us scams for asking for that. After which our sales rep on email reached out to you to offer a FREE replacement of sweats direct from factory - she mistakenly offered another pair for FREE. We delivered 1/2 FREE sweats where we paid for shipping and duties to get to you. The size was not wrong it was based on the measurements YOU provided via email which would be the best fit for the measurements YOU provided. We got scammed by YOU as we lost product TWICE to you.
MO
monse
expectations to high
to be very honest my expectations were high, from seeing many reviews saying the quality was thick and heavy and soft. And that's all I want in my hoodies, so I decided to splurge and buy a set. Now that I have it in my hands, yea it's a heavy hoodie but not as thick and warm as I would like.Also the waist band is huge, so lengthy. As well its very oversized, I'm pretty petite but holy cow its huge on me.Also the delay is crazy, I pr-ordered it for March 10th and got it delayed until April. Pretty absurd to delay for so long mostly cause it was a pricy set, I would expect it to not be delayed. Anyways overall I do wish it was a warmer cotton cause I get very cold, and just get better with their shipping cause selling clothing for prices like that id like my order to be at the time it should be shipped.
Response from 7thearthstudiosApr 16, 2026
That's unfortunate you had to go down to a 1 star review when all the above is stated on our website - Our hoodies are 520GSM but knit and finished purposely to maintain some breathability during the warmer months to be year round. The waist band is big and the size is mentioned on the website - this is to hold the boxy shape much cleaner and better. We did update you guys that the pre-orders were delayed due to the Iran war issue. As of now we do ship extremely fast outside of the pre-order window. If you are unhappy with your order and feel you can get something better in this price range do definitely reach out for a refund. We'll happily take it back
KW
Kacy W.
Items listed for sale don't ship after putchase
Ordered 4 items and was given a short expected deliver time frame. i have not received my order or even a shipping status in 5 weeks for this order after receiving an email that they were starting to ship the lot that I purchased from 4 weeks ago. No information on the delay. The company needs to Be up front if they are going to market and sell winter clothes and not deliver them until the spring.
Response from 7thearthstudiosJan 22, 2026
Hi Kacy,
Thank you for sharing your feedback. We’d like to clarify the situation for transparency and accuracy.
The item in question was clearly marked as a pre-order at the time of purchase. This information is stated in three separate places on the product page, including the product title itself, and is also reiterated in the order confirmation email sent immediately after checkout.
We did not receive any direct communication from you prior to this review regarding delivery timing, order status, or a request for clarification. Our customer support team is always available to assist, and we encourage customers to reach out so we can resolve concerns promptly and fairly.
That said, we understand that pre-orders are not suitable for everyone. As a goodwill gesture, we will be issuing a full refund for this order.
We do want to be clear that public accusations made without first contacting our support team are not an appropriate way to resolve issues. Transparency and mutual respect are values we take seriously, and we expect the same in return.
If you have any further questions, our team remains available via our official support channels.
— 7thearthstudios Team
JL
Jason L.
scammers !!!
scammers , buy at your own risk!
Response from 7thearthstudiosNov 30, 2025
Hey Jason - crazy how you feel that any specific reason? We don't see any order under the name of yours - did you not receive a pre-order? If there is any issue drop an email to our customer support and they will help you out: [email protected]
SS
Shantanu S.
Scam if you have to return & Customer Service Behavior cannot get more worse, good luck if you are planning to buy
Non-transparent return policy and conduct/language of Customer service comms cannot be more diabolical. In short, clothes are not as good, but team working behind this brand cannot be worse.
I bought Two t shirts. The fit wasn’t for me and the cloth was quite rough. I returned and got back less than half the money. They deducted random amount even after charging shipping.
I did not intend to come to this brand for price but for quality (based on their claim of quality), but when brands do malpractice, you loose trust on small players in market. I will recommend not going for the brand.
Update after Reply-
The brand provided wrong details on reply to protect themselves -
I paid 25$ for 1 t shirt(bogo free) + 14.5$ shipping. The return policy says you pay both side shipping, during return return process there is no amount mentioned for return shipping. While refunding final amount, they just send you a random low amount with a refund notification where amounts do not make sense. Either there is a proper scam or they do not mention the return cost anywhere and communicate why they deducted a certain amount. (Also they tried to buy this review off to refund me full amount)
Response from 7thearthstudiosSep 5, 2025
Your order was $24.50/ Which was a buy 1 get 1 free shirt offer. You paid shipping of $14.50 on the original order. You were refunded $17.50 by our automated system which automatically deducts shipping label charges which we do not cover as per our refund policy which is clear on our website here: https://7thearthstudios.com/policies/refund-policy
Not only that you were told clearly by our email support there would be a discrepancy in the refund amount due to shipping label costs (we have the screenshots of you agreeing to this)
Our team also does its best to resolve issues via email with disgruntled customers especially when it has false information like your ridiculous review calling us a "Scam" when by now we have enough market share for people to know otherwise.
We don't tolerate defamation and malpractice on the customer end (which is exactly what your doing - and funny enough accusing us of) so we do our best to resolve any small issue behind the scenes.
Also on your end as a customer after reading our return policy/Agreeing to our customer service rep that you won't be refunded the full amount due to shipping labels you could have easily reached out via email and said "what's going on?" and we would have clarified.
Keep your review not an issue for us - Anyone with an IQ can read our response and make their own decision. Oh and please do not shop with us again, thank you.
