Jaclyn O.
Great Company! Shocked to see bad reviews
**wanted to throw in an edit. Many bad reviews are about slow shipping. 7ohfactory is NOT UPS. When your package ships or is stuck in transit, that is UPS not the sender. I, and thousands of others have had this specific issue with UPS. Yes, 7ohF should use other shipping methods but unfortunately they do not.** I was shocked to see this Company eith such a low Trust Pilot score. I have been ordering from them about twice a month for 6 months, so maybe they changed for the better within that time. I have always had a very pleasant experience, with the product and customer service. I have had to contact CS a few times because of UPS, not 7ohfactory. I was even able to get a hold of someone on a Sunday. I have had problems with payment before (bank not them) and I received a phone call immediately after each incident. Their customer service reps are always understanding, knowledgeable and very helpful. The products that I have purchased are always clean and consistent. They offer rewards and almost every time I order I receive an additional 50-$100. Your able to save rewards until you receive $200 gift card. The only thing I would LOVE to see them change is shipping. They only offer UPS and I've had nothing but headaches and termoil from them, locally and nationwide.

