7ohfactoryReviews of 7ohfactory.com

⭐ 1/5 — If I Could Give Zero Stars, I Would! If I could give this company zero stars, I absolutely would! I have had multiple frustrating experiences with 7OH involving delayed shipments, missing merchandise, misleading shipping notifications, and unacceptable customer service. This company has a habit of creating UPS shipping labels and sending emails stating that orders have shipped when UPS hasn’t even received the packages. Then customers are given excuses about UPS not picking up shipments or tracking information not updating. I’ve also received orders with missing merchandise. After contacting customer service, I was assured the missing items would be included in a future order, and notes were added to my account. Unfortunately, that order turned into yet another problem, leaving me without merchandise I had already paid for. To make matters worse, I previously canceled an order paid for with a gift card, only to have the gift card balance disappear. I had to contact customer service to have the balance manually restored. Now I’m dealing with yet another order that was never properly fulfilled and waiting for my money to be refunded. Customers should not have to constantly chase down their orders, missing products, gift card balances, or refunds. Taking someone’s money is easy. Actually fulfilling orders and providing reliable customer service apparently isn’t. Printing a UPS label does NOT mean an order has shipped! The repeated problems, excuses, and lack of accountability are absolutely ridiculous. I have given this company more than enough opportunities to get things right, and I’m beyond disappointed. Save yourself the headache, frustration, and wasted time. I would NOT recommend ordering from 7OH.

Crooked ass company ever dealt with nothing but pure lies. They ripped me off on my prescription. I’ve gave them thousands and thousands of dollars and they won’t replace a freaking 2 g they shorted me 4 g they shorted me 2 g out of a 4 g deal the rip offs they gave me old pills they’ve done all kinds of things they’re rotten company. They’re worse I’ve ever had. They treat you like crap. I gotta sue them. They gave me bad stuff and they won’t replace it.

Holy hell, these guys suck. It has now been a MONTH since I placed my order. I’ve watched the package bounce around two states in the wrong direction before eventually making its way back to them—all while I repeatedly tried to contact someone and was treated to one of the most pathetic excuses for customer service I’ve ever experienced. Then they finally respond, and somehow THEY HAVE THE WRONG ADDRESS AGAIN. Now, after a month-long comedy of errors entirely of their own making, they apparently want ME to pay whatever additional charges they can dream up. The shipping mistakes are bad enough. The complete lack of competent customer service is worse. Absolutely terrible experience with a terribly incompetent business. At this point, it feels less like they’re trying to solve problems and more like they’re hoping customers eventually get exhausted, give up, and go away. Mission accomplished on one thing: I’ll definitely go away. I won’t spend another dime with them.

Customer service is awful. I ordered on Thursday and it’s now Tuesday and they haven’t even printed this sticker for my order. I am spending over $350 there and they don’t care. I will take my business elsewhere. I guess since 7oh is probably getting banned they no longer care about their customers hard earned money.

This is the last time ill ever have anything to say about 7-oh factory. This last week ruined any kind of relationship I have with their company. Their little loop holes in their delivery system are total B.S. I paid for a large order Monday July 6th at 6am in the morning I paid 18 dollars for 2 day Air!! My package arrived 7 days later Monday July 13th and im not even kidding. Wait till the customer rep responded to me like a weasel. HE SAYS We have up to 3 days to pack and fulfill ur envelope and hand it off, then after 3 days my 2 day air finally begins now it's Friday and my package is in salt lake city almost to my idaho destination guess what my 2 day air package doesn't move on weekends. So 7 days later it arrives. This bull shit heavily flawed misleading system of delivery is costing hardworking people lots and lots of money their all getting cheated. So if you decide to use 7-oh factory just don't it will be 7 days if u decide to. 7-oh is getting banned anyways maybe it's karma for costing people millions is their little 2 day air promise that takes 7 days. Sincerely a pissed off customer who was cheated 18 dollars.

Their customer service is pathetic. Do Not Trust this site/company!

**wanted to throw in an edit. Many bad reviews are about slow shipping. 7ohfactory is NOT UPS. When your package ships or is stuck in transit, that is UPS not the sender. I, and thousands of others have had this specific issue with UPS. Yes, 7ohF should use other shipping methods but unfortunately they do not.** I was shocked to see this Company eith such a low Trust Pilot score. I have been ordering from them about twice a month for 6 months, so maybe they changed for the better within that time. I have always had a very pleasant experience, with the product and customer service. I have had to contact CS a few times because of UPS, not 7ohfactory. I was even able to get a hold of someone on a Sunday. I have had problems with payment before (bank not them) and I received a phone call immediately after each incident. Their customer service reps are always understanding, knowledgeable and very helpful. The products that I have purchased are always clean and consistent. They offer rewards and almost every time I order I receive an additional 50-$100. Your able to save rewards until you receive $200 gift card. The only thing I would LOVE to see them change is shipping. They only offer UPS and I've had nothing but headaches and termoil from them, locally and nationwide.

I've been having a great experience here so far. They have a wide variety of carefully made tablets in numerous flavors, featuring botanicals mostly based on kratom, some on hemp, a few on kava and such. The 7-OH is effective but not overpowering if used carefully and appropriately. It helps my pain. I need oral surgery and it'll be a godsend. I am sad to see that even though I only just discovered these items even existed a few weeks ago, apparently they're mostly about to be banned! Oh Lord. That's overreach typical of this administration. Prohibition will create terrible problems. It seems that the authorities want to punish people in chronic pain. Well, I'll do my part to advocate for a less stringent action. In any case, this site has been great to me and still is, so whatever doesn't get banned, I'll still be here weekly to try it and see what helps the most.