Clove
Clasp is defective
I really love the bracelet. The gold quality is nice. However, the clasp is cheap. I’ve had the bracelet for 1 week and it’s fallen off of my arm twice because the clasp has given. I’m afraid to wear it because I may loose it. How do contact you for an exchange?
Response from 79karat.coApr 20, 2026
Hi Clove! Thank you for sharing your feedback. We're sorry about the problem you have encountered with your order and we understand that this must be very disappointing. We appreciate all critiques which greatly assist us in our commitment to constant improvement. We do regret that we don't have your contact information here, please kindly let us get in touch with you by sending us a message via the chat window on our website 79karat.co or via email: [email protected] with your order number or order email address. Our support team will immediately clarify the problem, make it right and send you an exclusive offer to compensate you . Once again, we deeply apologize for our failure to serve you well. Thank you for your time!




