79karat.coReviews of 79karat.com

Response from 79karat.coJul 3, 2026

Hi Josh A. Grossman! Thank you for sharing your feedback. We are very sorry about the issue you experienced and we understand that this must be very disappointing. We appreciate all feedback; it helps us a great deal in our commitment to continuously improving our service. You placed your order on May 4th and requested that we ship it to you before Mother's Day on May 10th while using standard shipping. We messaged and emailed you about the production and shipping times and asked if you wanted to cancel the order because we couldn't ship it that early, but you didn't respond. This order was subsequently refunded 100%, so you never purchased any of our products. We need to clarify this so that our future customers are not affected by a review from someone who is not a real customer. Thank you for your time!

Response from 79karat.coNov 12, 2025

Hi Danit, Thank you for sharing your feedback. We are sorry for the issue you are having with your order and we understand that this must be very disappointing for you. We appreciate all feedback as it helps us in our commitment to continuous improvement. We have tried to contact you via both email and phone but have not received a response, please let us contact you by sending a message via the chat window on the 79karat.co website or via email: [email protected]. Our support team will immediately clarify the problem, fix it and send you an exclusive offer to compensate you. Once again, we are extremely sorry for not serving you well. Thank you for your time!

Response from 79karat.coDec 12, 2025

Hi CeCe Llorens, Thank you for sharing your feedback. We are very sorry about the issue you experienced with your order and we understand that this must be very disappointing. We appreciate all feedback; it helps us a great deal in our commitment to continuous improvement. We are very sorry that we tried to contact you via email and phone multiple times without receiving a response. We hope Trustpilot will notify you so you can contact us via the chat window on our website 79karat.co or via email: [email protected]. Our support team will immediately clarify the issue, resolve it, and send you a special offer as compensation. Once again, we sincerely apologize for not serving you well. Thank you for your time!

Response from 79karat.coDec 12, 2025

Hi Jeismar Álvarez, Thank you for sharing your feedback. We are very sorry about the issue you experienced with your order and we understand that this must be very disappointing. We appreciate all feedback; it helps us a great deal in our commitment to continuous improvement. We are very sorry that we tried to contact you via email and phone multiple times without receiving a response. We hope Trustpilot will notify you so you can contact us via the chat window on our website 79karat.co or via email: [email protected]. Our support team will immediately clarify the issue, resolve it, and send you a special offer as compensation. Once again, we sincerely apologize for not serving you well. Thank you for your time!

Response from 79karat.coJan 27, 2025

Hi Nasreen Ahmed! Thank you for sharing your feedback. We're sorry about the problem you have encountered with your order and we understand that this must be very disappointing. We appreciate all critiques which greatly assist us in our commitment to constant improvement. We do regret that we don't have your contact information here, please kindly let us get in touch with you by sending us a message via the chat window on our website 79karat.co or via email: [email protected] with your full name. Our support team will immediately clarify the problem, make it right and send you an exclusive offer to compensate you . Once again, we deeply apologize for our failure to serve you well. Thank you for your time!

Response from 79karat.coJan 5, 2025

Hi sepide sarachi! Thank you for sharing your feedback. We're sorry about the problem you have encountered with your order and we understand that this must be very disappointing. We appreciate all critiques which greatly assist us in our commitment to constant improvement. We do regret that we don't have your contact information here, please kindly let us get in touch with you by sending us a message via the chat window on our website 79karat.co or via email: [email protected] with your full name. Our support team will immediately clarify the problem, make it right and send you an exclusive offer to compensate you . Once again, we deeply apologize for our failure to serve you well. Thank you for your time!