5Gstore.comReviews of 5gstore.com

Order arrived quickly and on time. I had a hiccup with setup and installation but the tech support was amazing and I was good to go in no time. 10/10 would recommend.

Great product for years, I've been using it

Fast and easy

the 5gstore.com is the best. Love Dario and the guys.

5G Store is hands down the first place to look when it comes to wireless networking solutions. They make it painless and have very knowledgeable staff on hand to assist you finding the correct solution. I have been a customer for 10 years and they are very much a trusted business partner at this point.

Patrick has been wonderful. Knowledge and thoughtful. We are still in the process of setting up the equipment so we can get started using it. This should solve our problem's regarding our community gate.

I had to return an item because it didn’t perform as advertised, and their whole return process felt designed to nickel-and-dime you at every step. Their “30-day” return window starts the day the order ships, not when you actually receive it, so you’re already short a bunch of days just waiting for delivery. No matter the reason; even if the product is faulty and it’s clearly not your fault, they slap on a 20% restocking fee, and you have to cover return shipping yourself. They shipped mine in one of those thin padded envelopes that’s impossible to reuse, so I ended up having to buy a proper box just to send it back safely. After I got the RMA email with the number, they only give you 10 business days for the package to arrive back at their warehouse…not just for you to ship it out. Most companies let you postmark it within the timeframe, but these guys require it to be received by then. Throw in weekends, holidays, or any delays, and you’re rushing to the post office, forced to pay for faster shipping because cheap ground won’t cut it. On top of that, they allow themselves up to a full 15 business days to process your refund once they get it. How is any of this customer-friendly? It feels like they make returning stuff as painful and expensive as possible, especially if something goes wrong on their end. Total rip-off! Stay away! One star!!

I ordered a $300 Peplink B One router from 5GStore to improve my multi-WAN setup for work VoIP (Cisco Jabber). Despite extensive troubleshooting (firmware updates, MTU adjustments, SIP Compatibility Mode, factory resets), the router was incompatible—Jabber phone services failed to register while everything worked fine when bypassing the router. The return process was frustrating and felt like deliberate delay tactics: • First, they asked for photos of the router and contents. • Then, in a separate email, for photos of all sides (something they could have requested upfront). • In between, they suggested a fix that didn’t work. • Finally, after I pushed again, they issued the RMA—but only after reiterating no exceptions to their 20% restocking fee (~$60). I also had to pay ~$30 for return shipping (they don’t cover it). All told, returning a product that never worked as intended cost me nearly $100. Think twice before buying from 5GStore. Their rigid no-exception policies, drawn-out return process, and lack of customer goodwill make it an expensive mistake. I won’t be doing business with them again.