4wheelonline.comReviews of 4wheelonline.com

So I ordered 4 tires through 4wheel in June and after about 2 weeks from the order I received 1 tire, I called and ask where the other 3 were and they implied that this happens all the time and they should be here within a week. The other tires never came so I called after 2 weeks and asked where they were, they said that there was a back order on the tires and that I could either wait till the middle of August or get a refund. I asked for the refund and the guy claimed he would get it done for me. I called back after about 2 weeks and asked where my money was. The guy on the phone claimed the other guy I talked to about the refund was going to do and he would remind him. So here I am not after about 2 months of this and still no refund. I would never order from here unless you can afford an attorney!

Ordered an item on 6/18/20. Credit card was charged on 6/18/20. Reputable companies don't charge you until the product is shipped. Requested a tracking number on 6/25/20 per their website instructions. No response. Request a tracking number again on 7/1/20. No response. Called on 7/8/20, and was told they have stopped doing business with the manufacture and can't fulfill the order. Why wasn't I contacted when they stopped doing business with the manufacture? The person said he would cancel the order and request a refund. He said I would be notified of the refund within a 3-7 days as they only process refunds once a week. So, I guess I just gave them a interest free loan for 25 days and delayed my project for 25+ days.

Save yourself the headache, go somewhere else. Sales person did not do his job - excuses for days. I had to call to check status 4 times as was told on multiple occasions that I would get called back, NEVER happened. Was told that one of the issues was due to my credit card but was actually negligence on the sales reps part. Delay, delay, delay. Then to find out they only had 3 of the 4 wheels. 3 weeks of issues with nothing to show for it. I have been patient but enough is enough. Avoid if possible.

Ordered a backrack for my F150. First order was via amazon as a reseller of 4wheel. The rack arrived With scratches, but more outstanding was a dent on bottom of rack, which showed some bare metal, and signs of oxidation. It was returned and refunded. I ordered again from amazon thinking this was a slip up. The second order arrived, and behold, it was the same box. I know because there was a mark on box that I placed, but also there was tape I used to secure the edges of the box. After researching a bit more, noticed that the 4wheel was the seller of this item both times. Shame on 4wheele to try and resell a known defective product. They also were trying to get me to pay for shipping ,,,,not happening! After 5 weeks of dealing with these subpar vendors, I finally got a refund after countless emails, calls. Don’t know how they are still in business as customer service is not a high standard for them. Do not buy from this company! I will not purchase a nail from them, or will I advocate to anyone. Amazon should discontinue to work with these losers.

I ordered a product from 4Wheelonline they had on Amazon. The product was a jack extension for my RV. I received COILS for a FORD 4.6 engine. An obvious mistake and not an issue for me. I followed the requested and proper channels to get what I paid for. I included photos of what they shipped too. 4wheelonline requested I send back the coils. No problem. This is the problem, instead of taking care of the customer, they are more worried about the coil return. They stated they would ship out the Jack extension once they received confirmation of UPS picking up the coils. Quite frankly, they should have shipped the jack extension immediately and overnight for their mistake. After a complete run around I requested a refund through the proper channel and since then ordered a better product that auto retracts automatically under the aframe of the trailer. Love it. After agreeing to a complete refund, I have not seen this come through. Going back to what I stated, wheelonline agreed to issue a refund and or ship the correct item once they verified UPS picked up the coils. No refund issued. I still have yet to see my refund. I have now placed a dispute with my credit card company and provided them proof of delivery of the returned coils. Update: Three weeks later. I finally received my refund. And this was only after I had proven to Amazon of the returned coils. 4wheelonline will never be forgotten in how they do business and has lost a customer for good.

called because i only got an order e-mail never answered email and when i called said they didn't have my number in their system , when i gave order number they said "oh we called you and cancelled the order because it was out of stock" you just told me you didn't have my number !!! they never called . better not take any cash from me or Attorney General will be up their a BUTT ! pieces of @#it !

Don't buy anything from this site. Even if you order a part for your vehicle, you'll get something else. Then they blame you and you have to pay for the shipping cost cause of their mistake. Don't buy anything from from this company. They will rip you off.

Called the business to verify that the wheel flares they were offering on their site would work for my truck. He said they would and that they would have to get them drop shipped from the manufacture but I needed to order online. I placed the order and got an order confirmation. After waiting for the wheel flares they never showed up so called them to ask about tracking number. He can't find my order by the confirmation number,phone number or my name. He then tells me he can't get them. I asked why did he tell me he could when I called before I placed the order. So I wasted 10 days and now have to start the process all over with a better company.