4wheelonline.comReviews of 4wheelonline.com

The worst online buying experience ever. Bought a shock set for my truck but these people sent the wrong parts and I had to pay for their mistake and send them back. Then they sent another set of shocks, again wrong. Again I had to pay to send them back. I told them to jut forget it and cancel the order. I am still trying to get my credit from these thieves. NEVER BUY FROM THESE JURKS

Shipped me the wrong item. I shipped it back and they said it would take 2 weeks to process the return after they receive it. If i wanted the correct item, I could buy it again and they would ship it asap. Long story short, they sent me the wrong item and it took well over a month to get my money back. Very difficult to deal with

this company has serious problems ! worst service i've ever had ! i think there sould be a way to give a negitive star rating because even giving them 1 star is way to nice ! sent wrong product and then fought with me over the phone durning the return process , a manager named "ALBERT" refuse to let me speak to a boss and then bet me a thousand dollars that i would never get in touch with a boss ! i will tell you that i'd rather pay hundreds of dollars more for the exact same product from a different company just to avoid ever doing business with 4wheelonline ever again !

I place a order for a superchip and cold air intake on 16may2011. Since I live in Alaska I didn't qualify for the free next day air...which I can understand. But, I received a phone call asking if I wanted to pay the difference for the shipping to have my order shipped next day air. I agreed and paid the extra $65. I then received my superchip that Wednesday, but no cold air intake. When I asked them for a tracking number for the cold air intake, they simple gave me the tracking number for the superchip. They did that 3 times before I attempted to call them on Friday. After being on hold for almost 40 minutes, I finally got ahold of someone. The guy that I talked to said that they forgot the cold air intake and that he would make sure they would ship it that day for next day air. Now its the following Monday and I finally received my tracking number that I've been asking for, only to realize that they shipped it ground and I won't get it for a few more days. Can't believe I paid for next day air only to get it more than a week later!

They sent the wrong parts to begin with. They then charged my credit card (unbeknownst to me) for several additional parts and wanted me to pay for return shipping on the parts that they had erroneously sent me. After nearly one month of hassle I was able to get my money back and I finally was able to ship all of the wrongly sent merchandise back to them. Wait time to speak to someone on the phone is around 40 minutes. If they then place you on hold you will be stuck for an additional 40 to 50 minutes. This scenario happened to me repeatedly ( seven or eight times). They robbed me (started charging random things to my credit card) and then tried to tell me that it was my fault. I will never purchase from them again and would strongly discourage anyone else from purchasing anything from them. There are many other places that are as cheap if not cheaper.

I ordered a winch which was never shipped. My credit card was charged immediately, but it took 6 weeks,2 BBB complaints and a credit card investigation to get my money back. Good luck trying to get in touch with "customer service" especially while you wait on hold paying long distance charges. You have been warned,do not ever ever ever order from these scoundrels. There are too many other good and reputable companies out there.

What a rip-off this company is. Wish I would have checked reviews first! These folks a criminals, and should be forced to seize doing business. How many people do they have to rip-off before they are shut down? I ordered a "white" soft top for my Sidekick, and was sent a top for a samurai. I had to pay $16 to ship it back. They sent me a replacement, only in "black". They claim now, that the "white" top is not even available through them. Now, I have been told that I have to pay another $16 to ship this one back, and I'm sure I won't get my full credit for the original price. In total, I will have ended up paying at least $48 in shipping costs for absolutely NOTHING!

I ordered fender flares.. took weeks to arrive, sent out to get painted adn then installed.. well 4 wheelonline sent the wrong parts: two are for an entirely different truck, and even those two entirely different parts had same part number on them: obviously wrong! when I wanted to return them, 4wheelonline said it was my fault because I did not check them.. they absolutely refused to even listen to the problem repeating over and over "its our policy not to accept returns past 30 days" (cute: just take 30 days to ship them!) rude, abusive, and hiding behind Policy: the people on the phone were terrible.. I have had problems with parts before (buy >$10K/parts a year!) but every vendor is better then these guys! avoid them! (These are plastic parts after all! cost more to ship than make!)