I made a purchase for a set of wheels which were listed as in stock. Several days later I received an email that stated I needed to contact them as the wheels were backordered. I telephoned them and asked what the estimated time of delivery would be and was told they did not know. I asked if they could find out and was told they would call me back the next day. I never received a response. I waited a week and telephoned again and asked the same question, I was told I was guaranteed to receive a telephone call with the information the next day ... no response again. I then emailed them asking to have my order canceled and a confirmation of the cancellation. I never received a response. It seems not only can they not properly track inventory correctly, but they are not concerned with updating customers at all or following up. Just seems like blatant disrespect.
RO
Rob
Ordered wheels online on Fathers Day…
Ordered wheels online on Fathers Day weekend. Sent 3 emails asking for shipping details of my order. Never received a call or email regarding issue with order. Never received my order. Only positive to this experience was that my Credit Card was not charged. Don't order online and expect to get a response or your order. called twice 15minutes before closing time, no answer.
Rob
JE
Jessica
Set of rims with damage, bad management
Ordered a set of new rims from them in December. When they arrived one rim had damage from shipping. I called and they wouldn’t refund until I shipped the damaged rim back. I HAD to purchase another and they said they would refund me as soon as they got the rim back...two months later after numerous calls I finally got a refund! In March on of the rims was showing defective wear, I contacted them about it and they gave me 5 different numbers to call the factory and other run around info. In June after several calls and several emails they told me the factory wouldn’t cover due to it not being a “factory defect” that caused the damage. I had five different people who work in shops tell me it was. When I FINALLY after months of trying to get ahold of them, the manager was Very rude and sexest towards me!!! Bacically said he didn’t believe what I was saying even after sending pictures and video and attaching me saying I didn’t know what I was talking about. Very unprofessional and I will never purchase anything from them again!
Response from 4wheelonline.comJun 13, 2019
Good Day Jessica,
We apologize for the inconvenience and frustration this situation has caused you. This was not a 4WheelOnline.com purchase but a purchase from Walmart Online which have different return policies than 4WheelOnline.com.
Walmart's Return Policies only allow customers to return their orders within thirty (30) days of delivery. After that there is no warranty unless one is offered by the manufacturer.
Cruiser Alloy, the manufacturer of the wheel, does offer a Limited Ninety (90) Day Warranty for manufacturer defects to the finish.
When you contacted us in May it was not only outside Walmart's Return Policies, but outside the warranty policy for the manufacturer.
However, as a customer courtesy, we contacted the manufacturer and attempted to get the manufacturer to accept the wheels under warranty.
Cruiser Alloy asked us to provide the photos you had submitted so they could make a determination. Based on the photos you provided (https://imgur.com/a/V28tDH0), the manufacturer determined that even IF you had been inside the warranty period, the damage would not be covered as it was caused by "User Error" (i.e. Collision, Scrape, Vandalism, Road Hazard, Etc.).
While some brick and mortar vendors do offer Road Hazard Coverage for an additional charge, as an online seller we are unable to do so.
Finally, I want to apologize that the person/people you spoke with were not more empathetic. I understand you were upset that the manufacturer determined this was caused by damage, but we had no control over that decision.
However, based on your comments it could have been explained more carefully why your claim was denied.
Finally, as a women running an office full of men, can assure you as the General Manager I do NOT allow sexism in my office. I do not know who you spoke with, but it obviously was not me.
Thank you for being a valued customer,
Loretta
General Manager
20
2000ta
Worst company I've ever bought from
Worst company I've ever bought from, I bought an unused brand new Hypertech speedometer calibrator and it not only completely messed up my speedometer but deleted the $200 tune in my car and the $229 speedometer calibrator I bought from them and used one time they would not let me return.
AN
Andrew
Ordered a set of tires from them and 8…
Ordered a set of tires from them and 8 days went by. I never got a tracking number. I called in and a customer service rep rudely explained that they only ship to billing addresses and I would have to call my bank. I’ve ordered hundreds of parts from other vendors like summit racing, jegs, Eastwood, tire rack autozone etc. and never had a problem. To top it off, the customer rep was a jerk on the phone. I’ll never shop from this place again and I will spread the word to others.
Response from 4wheelonline.comMay 9, 2019
Good Day Andrew,
I have spoken with management to find out what the issue was with the order and it appeared the problem came from our fraud detection system. Because of how costly the products we sell can be, we take extra precaution that lower priced stores may not take. Your customer service rep was just following protocol as the credit card and billing did not match. We have on record that the customer service rep attempted to contact you during those 8 days with no success in reaching you. We do have other ways to verify billing address if you had worked with us but we would not have out right refused to ship to you.
I hope this answers any confusion you had. Again we apologize that you did not like our fraud protection protocols.
D
JB
Jay B.
They sent wrong rims
They sent wrong rims. Then they said they were sending return labels. Never did. Now can’t get ahold of them.
MH
Mike H.
I tried to order a pair of KC slimlites…
I tried to order a pair of KC slimlites I waited a week after I received confirmation that they got the order. SO I called they stated that the lights where not in stock so I cancelled the order than 2 day later I get a email that they will charge me on the higher priced lights because they where a special order. I feel this is bait and switch which I will report to the BBB. #1 I cancelled the order before it was shipped I did not special order anything. They stated that order would be 2 or 3 weeks out if I had not cancelled so they could have called their supplier and cancelled before even left their supplier.
SA
Sarah
Terrible business practices
Terrible business practices. Sold me a stereo, but intentionally shipped a water heater switch. They knowingly accepted my order for the stereo, but didn't want to honor the price. Rather than apologizing and canceling my order they shipped me a completely unrelated component. They knew exactly what they were doing, admitting as such by sending me the wrong item and then admitting to the pricing error. They are not respectable, professional, or ethical. I could have understood and would have respected them more if they admitted their error in putting the stereo up at the wrong price and cancelling my order; but they went ahead with the entire process as if they were going to complete the order, though sending me the wrong item. Such a scam of a company. I have no idea how they have a good BBB rating. This isn't a quality company. They know what kind of business they are as the BBB is the only place I can find to leave a negative review.
