Scott W.
Movers are great! Billing/Office not so much.
Like many others have reported, our movers were about a half hour beyond our delivery window, but they WERE considerate enough to call to let us know they would be late. Traffic in LA is unpredictable, so I can’t fault them too much here. One of our movers wore shorts & sandals, which I thought was a bit dangerous. He was a big guy though, and it didn’t seem to hinder him, or slow him down in any way. Both movers did a great job of moving, loading, unloading, and staging our furniture/ boxes & were both courteous & friendly. Job itself, no complaints. Things get a little dicey on the price/ payment end of things. We were given a total after the job was complete. I asked whether I could pay be credit card & was told it would then include a 10% convenience charge, but they accept Zelle as an alternative. I opted for Zelle, but somehow the total increased by, you guessed it, 10%. I didn’t want to stir up any trouble. Unfortunately, the new total was a few bucks more than Zelle would allow, so I paid the max allowable through Zelle, slapped the mover a $20 to cover the remainder, and gave them $100 cash tip. Later that afternoon/ evening we received an email receipt, stating they received our “original amount” (pre-10% added) via Zelle. I responded to the email asking for an accurate receipt (twice now), and have filled out the form on the website requesting the same. Seem to have been ghosted by these guys on that front. In a nutshell, the movers are great. The billing/ office, not so much. For these reasons (at this time), I cannot recommend them, nor would I use them again.