4Paws InsuranceReviews of 4pawsins.com

They have a clause in their policy so that if they think your pet might have had something before you got them and there were no signs of ill health they will decline your claim. They send emails which are inaccurate. They also say they don't agree with Trust Pilot and claim the poor reviews are for the USA, just to be clear this is the UK. They use Feefo, but don't tell you how to leave a review. AVOID

We have waited over 5 weeks for our claim to be settled! We are still waiting! They had all information from our completed claim form and our vets. Their statement of claims settled within 5-10 days is a joke!

Whoops! Now, I've done it. I got pet insurance through 4Paws and didn't spend enough time reading reviews. Here's the true story: After waiting 5 weeks, sending 2 emails of complaint in that time and having three long-winded phone calls with staff who seemed very unsure of their job (but always seem to work in an office where nobody is actually in charge 'there are no managers in today') we finally -after 5 weeks - had our claim settled. Awful service. I dread to think what they will do to my premiums now I have claimed. Avoid this company like the plague.

I hoped this lot might be different. Sadly NOT!! They took nearly £500 from me in the first year with no claims from me and yet they increase my premium. I cancelled and so in my opinion should anyone if they try this on!!. Only voting with our feet will companies like this stop ripping us all off!! I despair of this appalling rip off society I believe companies like this represent.

Cancelled my policy one year in, right when I needed the insurance for an illness my dog was experiencing and had "0" claims in Best bet is not get a policy started with them and if you have one consider changing... Very unreliable !

STILL WAITING FOR A CLAIM! We submitted a claim 4 weeks ago and still waiting for the claim, with little communication. They stated 2 weeks inc fast settlements- we have submitted 3 claims and I can tell you this is not the case. Me and my wife have £2000 sitting on our credit card and are going to miss payments and incur cards, so this is why we are deeply annoyed. Avoid!!!

Really disappointed so far. I'd recommend paying the premium for a better company. We waited 4 weeks after making a claim (apparently the wait time was meant to be 2 weeks) all whilst chasing them up, not once did we recieve any form of communication from them. Being that we had to pay for our vets bills up front we struggled with our bills that month and when we were 1 day late paying our monthly payment, we were told they wouldn't even tell us if the claim had been approved until we paid our monthly premium. Sorry folks but this is the first bad review I've written in my life and I'm 36 years of age. I genuinely hope people get a chance to read this prior to deciding to take an insurance with them. Very doubtful they'll even cover the cost judging from our experience this far.

They took 6 policies out for me instead of 3 and then took 6 days of which I was overdrawn on my account to pay me back. I was charged in total over £80 by my bank for this and an overlimit fee. After 9weeks they have offered me £50. Not on. Have had to report them to the Financial Ombardsmen. DO NOT TAKE A POLICY OUT WITH THESE FRAUDSTERS.