Bob S.
Incredible customer service!
We have not dealt with a claim yet - thankfully! Meanwhile, we had to make a payment method change. Before the agent took our card info, she made a point of ensuring the quality control recording was stopped, and told me so. That may seem like a small thing, it's not. I write software to do this stuff, protecting personal information is a HUGE deal. By pausing the recording, their recordings do NOT contain your credit card information. That means that an accidental mishandling of recordings won't compromise your information. This means they are paying attention to the details of how they interact with their customers. And they're doing so in a way that maximizes customer safety. Still hoping to never need to file a claim; but, I'm confident that, this being how they treat us, claims will also be done exceptionally well.