Pmendex
Fair resolution, fast response.
I bought a lens that was a little under 2k. 1st thing I did was to try to upgrade the lens firmware but I was unable. I troubleshoot a little bit myself with no positive results. The next day I called, and the guy on the phone referred me to email a guy named Elliot. So I emailed him, and he was quick responding my emails and offered to troubleshoot but I honestly didn't want to do extra work for something that I expected to work flawlessly from out of the box. I told him I wanted to return the lens for a refund and he sent me the return label. Once they received the lens the next day Elliot emailed me to tell me the technicians were able to upgrade the lens firmware and asked me if I wanted it back. I said no (I'm currently away from home.) They issued the full refund almost immediately. So I'd say Elliot showed a willingness to help me thru the whole interaction and I had no obstacles getting the refund.


