I ordered the Pelican Case for the Mavric Pro and received a completely different case. 4k4less called me a few days prior to the unit being shipped and asked if I would like a different case since the pelican case was low in stock and I specified that I didn’t mind waiting until the pelican case was available. And they still sent the other case. I put in a complaint with PayPal and hopefully this will be rectified.
FP
Frank P.
Horrible company
Horrible company. Horrible experience. Horrible service. They sell other people’s damaged returns as new. Products arrived in random packaging a month after their “5 to 7 day shipping” I live only a couple hours away from them!!! Clearly not a new item as their site claimed. Sent it back and it’s been 3 months and still no refund. I’m taking them to court. False advertising, fraudulent schemes. Don’t believe any positive review. They leave those reviews for themselves.
BE
Ben
Avoid this company like the plague
Avoid this company like the plague. They sell products that they do not have in stock, the promise five day shipping on products that they don’t have in stock. They promise you a refund when it’s been two weeks and they’ve not communicated with you at all that they don’t even have the product- They can’t tell you when they’ll have it. Forcing one to file dispute with their credit card company.
KP
Kathy P P.
STAY AWAY
STAY AWAY. I ordered a drone package that was to include a new drone and a backpack. I confirmed before ordering, when ordering and after receiving that this was to be a NEW drone! The backpack never came! The drone packaging was not like the new one I had purchased directly from the supplier a year earlier. It was missing the cardboard wrapper and the case was not secured. There were handwritten notes referring to specific photo numbers inside the case with the drone. I called the manufactured and they confirmed that based on the serial number this was not a new drone. I contacted 4k4less and they denied but agreed to take the drone back. The did not send the FEDX return documents. They have not answered their phone or answered any emails since. Major ripoff!!! Do not do business with this company!
JC
J C.
The product I paid for never arrived
I bought a Nikon camera with an extra battery on August 4, they sent me the camera via the slowest transportation and with the wrong battery (Canon instead of Nikon), I called twice and both times after a long wait they agreed to send me the right one, STRAIGHT LIES! they never sent them and almost 2 months after my order I'm still waiting for my battery. My emails to customer services are ignored, Don't do business with this unethical company. No wonder BBB has it rated at D- the lowest available - My Rating is lower, an F- don't do business with them!
CW
CWB
STAY AWAY, said item in stock, wasn't, item never delivered!!!
Ordered $200 lowpro backpack from them, said it was in stock.... 4days later no email with tracking number, used contact form on website to inquire, no answer after 5more days, so I called them ... Item was never I stock and was "just" ordered In a regular stocking order... So they sat on my order for 9 days without even ordering my item... I asked how long it would take to receive item... Was told they don't know... Asked if they could check and was told they would email me back.... I waited all day and nothing so called back at end of day and they said they had been busy and hadn't checked.... I asked to cancel my order... Still waiting for refund.... I hope I dont have to dispute this with paypal.! STAY AWAY FROM THESE GUYS.... BAIT YOU WITH LOW PRICE AND NEVER DELIVER!!! They do business as several different company names too as to hide their bad reviews... 4k4less, Drones4less, ect UPDATE10/1: They never refunded my payment and I am now having g to go through the dispute process with PayPal to try to recover the money I paid them for an item never shipped.. PLEASE SAVE YOURSELF THE TROUBLE AND STAY AWAY FROM THESE GUYS!!!
AW
Andrew W.
Ordered an Olympus lens
Ordered an Olympus lens, m4/3 format, on August 8th. I needed it for an excursion I was taking on Aug 26th. Plenty of time, I figured.
They sent me the 4/3 format, which is an entirely different lens all together. Received it Aug 10th, I believe. Called into support for an RMA. Talked to Lacey in customer support. She e-mailed me an RMA # and a shipping label. I put it in the mail in the afternoon.
I waited until Tuesday to call in and ensure my return was received, since I shipped it out late on a Friday. Talked to someone else in service, who told me they had received the return and I should get a new tracking number via e-mail within 24 hours.
Never received said e-mail. but I assumed the replacement would ship within the next two days and got on with the rest of my life. When there was nothing in the mail on Monday (Aug 20), I started to worry. Called back in to support and got Lacey again. She had a look and told me the issue was the SKU #s for the two lenses were the same and that they should have it shipped within 24 hours. Once again, I was promised an e-mail with a tracking number that never came. By the end of the week, still no lens in the mail.
More or less screwed my outing. Thanks for nothing.
Got back in to town yesterday, and called support. While on hold, I received an e-mail from this company that my refund request has been processed, despite the fact I hadn't asked for a refund yet and was still in RMA status. If they didn't have the lens to begin with, they could have at least of had the courtesy to let me know right away instead of screwing me over.
I will not be surprised if the refund has some "restocking fee" subtracted from it. If it does, we will we be going to small claims court.
JJ
JB J.
unacceptable experience, unreasonable and rude conduct
If i could give them NEGATIVE review -- i would. This is a SCAM store - STAY AWAY. I bought a Digital Camera - i called them first to make sure the item is in stock - they never sent it. Later they claimed the item was back ordered. Multiple phone calls and email later - they finally sent me my money after i had to fight for refund via paypal. unacceptable experience, unreasonable and rude conduct.