4inkjetsReviews of 4inkjets.com

I rarely write negative reviews unless they are definitely warranted and this is one of those times. In December of 2022, I incorrectly ordered 2 inkjet cartridges for my printer from 4 inkjets. I emailed 4inkjets (which by the way is also LD Products Ink) to inquire about a return. Customer service was helpful at first and gave me the necessary information for the return. I promptly sent the return in the 1st week of January via UPS. After many months of emails back and forth stating they did not receive the cartridges I finally received an email on June 1st, confirming they received the ink and that I would receive a refund of $15.13. Today I called to re-order the correct cartridges. I was then told the refund amount was configured incorrectly. It $3.00 and change less than I was quoted. I decided to go ahead and place my order to receive the refund. As I was completing the order the Customer service rep told me that there would be a $5.99 shipping fee. I kindly asked to have the fee waived in good faith as it has taken 6 months to get this resolved. CS rep conferred with Supervisor and but they were unwilling to do so. Even though the amount of this transaction is a minimal amount, the lack of service and the time it took for me to get this resolved was unacceptable. I have used them for many years, but after this encounter, I will no longer recommend them to anyone. On a positive note, I will say that the customer representative I spoke to today was very polite, but her hands were tied.

If you actually want the product you ordered, go elsewhere. Mine (all 3 items) were out of stock and the company didn't let me know. I waited two weeks for delivery, and then called and emailed their c.s. team. Days later a response, but by then I'd filed a ticket through Paypal. Take your business elsewhere.

I placed an order because I needed something fast and they say they ship within a day on the west coast. 2 weeks later, nothing has shipped and they continue to claim the order wasn't "pushed through" but now they've pushed it through. They've pushed it through so many times, who knows where it was "pushed" to. It would be funny if it didn't disrupt our business.

Website looks so legit, but wishing I'd done more research. This company will accept your order and your money but then not follow through with sending the product, not answer phones, not return phone calls, nor respond to emails. After multiple attempts to reach someone, anyone, I've contacted my credit card company to file a claim. Very disappointing, especially when we needed the products urgently.

Customer service is non-existent. I cannot get an email back or anyone to pick up the phone when I call.

I ordered 3 color and one black cartridges for a Brother Printer on 1/20/23. My card was charged on 1/21. Since then, 11 days later, I have the black cartridge but have yet to receive the three color cartridges. My last 3 calls to their customer service line have never gotten through despite being repeatedly placed on hold and then being forced to leave a name, phone and customer order number on their voice mail. NONE of those have EVER been returned. On the rare occasion when I have made contact, I am subjected to a long pause while they "check on the order status with the warehouse," then return to tell me nobody can answer right away but they should have information "in 1-3 business days," and will call me back. They never do. Email messages can take up to six DAYS to get responses and in every case they are "checking with the warehouse" on the status of the missing order and they will get back to me in "1-3 business days." They never did They clearly do NOT have the missing items in stock and are stalling in hopes of filling the order. I have specifically told them to cancel the order for the three color cartridges but am informed they can't do that until "we check with the warehouse because we sent it over there and we need to know whether it has been shipped," and of course THAT will take "1-3 business days.." And even as I was getting this latest bit of lies, I was astounded to find in my mailbox, a CUSTOMER SERVICE SATISFACTION survey asking for my opinions on how they were doing!!!! CLUELESS!!!! In a functioning business, information about inventory, orders, order status, shipping information is kept on computers. At 4inkjets, it appears the entire business involves tin cans and a string stretching from their offices in CA to some mysterious "warehouse" located three days away by pony express. Spread the word. DO NOT DO BUSINESS WITH THIS COMPANY EVER! PS: A FOLLOW UP - The missing three cartridges showed up this afternoon from somewhere in Ohio although 4InkJets is in CA. No explanation, but there they were. HOWEVER, this does NOT change my rating or my urging to avoid doing business with this firm. They do not tell you the truth, they clearly do not have specific products in stock many times but try and stall you while they seek to fill the order, they seem to have no idea where inventory or shipments are at any given point in time and they repeatedly refuse to respond to multiple voice mails, left after failing to connect with an agent "because they are all busy." They also appear to operate as LD Products and claim 20 years of highly rated service. Not based on my experience or the other reviews I see here!

After almost a month, no information on my package being shipped. Obscure customer service. I regret not doing more research

I ordered a set of cartridges totaling $78.35. They did not work with my new printer. They sent me replacements that also did not work. Between these events I had to use epson ink. When I asked for a refund the answer was not because its e as over a year since the first order. Each call to customer service was a slightly different story.