Sam
I truly think your product may be among…
I truly think your product may be among the best that I have tried for my pet. However your customer service is not good at all the staff that I talk to when I called ask a question was not friendly and seemed to be in a hurry to get me off of the phone. Also when I sent an email asking a question I never got a response. So since customer service is very important to me I no longer am useing your product Even though I think it may be a superior product . It is much more expensive than most products out there.I got a coupon from you but was unable to use it,, emailed you about it, guess what? No response. So the 2 stars that I gave you is for the quality of your product only. Otherwise if they had a 0 star that's the one I would Give you.
Response from 4 Corners Cannabis CBDJul 22, 2020
Hi Sam, We're sorry that you had that experience when you called in. Our intention is never to make customers feel that way. Often, when we ask questions to our customers, we're trying to suss out problems to navigate them as effectively as possible. That being said, we value your input and plan on implementing protocols to keep our probing of customer inquiries as professional as possible. When I search your email address, I can't seem to find any emails in our inbox history, so I'm wondering if we were having an issue with our contact page when you reached out. We'd like to earn your business back, so please feel free to use coupon code loyal30 for 30% off your next purchase. We've double checked it just now to ensure that the code is functional. Please feel free to reach out with any additional questions at (970)398-1649 or you can email us directly at [email protected]. We thank you for your time, your patience, and your business.