4Change EnergyReviews of 4changeenergy.com

I believe I am being charged an unfair amount according to the electricity I consume (nearly 300$ a month.) But what really irked me, was when I received my monthly bill from them, after Hurricane Beryl. The bill stated that I owe around the same amount as the previous month. I knew that was incorrect, since I did not have power for two and a half days, so I reached out to them via email to dispute the amount I owe, but they told me that they are not taking into account the days I did not have power - so they're charging me for those days that I did not have power. Absolutely absurd. If they do not lower the amount I owe, then I will be switching to another electrical provider. Communication with them has been concise and respectful though.

4change energy has the worst customer service I have ever encountered. They have no supervisors available for the customer to speak to. Each person you speak to tells you something different. I referred my granddaughter in May. They promised each of us a $50 gift card. Today I called to check on gift cards and they said they have no record of my referral. So we will not be receiving anything. After my experience with customer service I have cancelled my service and am going with another company. My advice “pass on service with 4change”.

Horrible customer service. They sent us a disconnect notice with absolutely no reason. I have excellent credit. (FICA 790 score). Their letter was supposedly sent on June 28. LlWe recieved on Friday July 5 at 4 pm. With a Monday date for disconnect. We immediately called and spent over an hour with their customer service who were unable to explain why they were disconnecting us. We asked to speak to a supervisor and was told none were availiable. I explained I was a home dialysis patient and my electrical service was life critical. The rep seemed to not give a crud. My next calls will be to the puc and an attorney. This company is horrible and preys on people, some of whom can not fight back. They do this with the massive charges for their disconnect process. I am a senior with medical problems and can not afford this grief.

First off, I am a current customer of 4Enwrgy at my previous home and did not have major issues. However, I moved into another home asked for electricity to be activated. They used the wrong EIN ID and outright lied to me that they have submitted the request to Oncor. I checked with Oncor and they have not received any request so I provided them with the correct EIN ID from Oncor and they screwed it up again. I have been on the phone with them since yesterday and they don’t seem to be able to submit a simple request and keep lying on the phone that they have done so. It’s really hot weather and we have been stranded in our home with two small children since yesterday. I am not sure what happened but this provider is the worst I have encountered in the state of Texas. Lying, Inefficiency and lack of knowledge about what to do clearly defined them - awful, awful service!

I’d give them 0 stars if it were possible. This company is downright awful. Turned my power off within two weeks of my move in date, hadn’t even had my first bill yet. No warning, no call, no email at all. And when I called told me to report it to centerpoint as an outage. Centerpoint.. told me to call 4change back. 4change then told me ‘someone scheduled a move out shut off’ mind you, I moved IN 2 weeks prior. I lost everything in my fully stocked fridge and freezer. And had 5 small children sleeping in a house over 95 degree. They told me it would be back on by midnight tonight but then never sent the work order in to get it turned back on. So here we are still sitting with no power. Awful people. Don’t not waste your time and money!

I just switched to this company yesterday and now none of my 220 volt appliances are operational. This includes my air conditioner and my water well. I have not AC and no water. When I called the customer service center the first question they asked me in the USA was to pre one for english? When I explained my issue and that I had already reported this to Centerpoint Energy that owns the line, they stated that there was nothing they could do. Going on two days without water, AC or the use of my dryer and other 220 volt appliances. 1 star because there is not the option for 0 star.

They still are failing to send invoices but do get their ads? I spent over one hour on the phone to get this straight, then wanted to pay bill and they want to charge me $3.53 to do this! No, hung up and did it on the phone but no confer number, but got a person and asked for it, I went through all his questions and then he had more. Run from this company, they have bait and switch tacks, so

It's beyond me that Texas Government allow all of these electrcity companies gouge their constituents. Its frustrating to keep changing from one provider to the next, when they all do the same thing, over and over again-insane. We can do something about this start calling the Public Utlities Commission to stop this outrageous aggressive pricing. Electricity companies should not be making significant profits for a basic necessity (ELECTRICITY) for living. We must use our voices!!