411 Locals is an Internet Advertising Agency specializing in local search engine optimization (SEO), web design and online marketing solutions for small and medium-sized businesses throughout the United States. We are an official Certified Google Partn...
411 Locals (411locals.com) has 386 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
Also known as
411locals.com
Website
411locals.com
Category
Sales & Marketing
Location
Las Vegas, Nevada
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 82% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Scammers I have been calling them for days now and I am finally taking them to court and reporting their ass to FBI for fraud
Response from 411 LocalsFeb 26, 2025
Hi Mr. Ogu,
Thank you for your feedback. We sincerely apologize for any inconvenience you’ve experienced. We want to assure you that your cancellation has been processed successfully, and any concerns you had regarding this matter have been addressed. If you have any further questions or need assistance, please don't hesitate to reach out to us directly.
We take all concerns seriously and are committed to resolving issues in a fair and timely manner.
JL
Juan L.
Would not let u cancel..scammers..you…
Would not let u cancel..scammers..you will pay more thanbagreed ..
Response from 411 LocalsFeb 19, 2025
Hi Juan,
Thank you for sharing your feedback. We’re sorry to hear about your experience. We take all concerns seriously and would like to resolve this for you as quickly as possible. However, we were unable to locate any account or order under the name you provided. Could you please reach out to us directly with more details (like your phone number or the name associated with the account) so we can investigate this further?
Our goal is to ensure every customer is satisfied, and we'd love the opportunity to make things right.
Looking forward to hearing from you.
CS
César C.
Unfortunately I have seen the previous…
Unfortunately I have seen the previous reviews about the complaints to this company and I was one of the lucky ones to leave in all many promises and no results, the only thing they did was the website, but even I would have done that because we also do that service, but thanks to my experience I can tell you that sometimes it is better to make the effort yourself and learn a little and not get fooled, I feel sad because in order for my business to grow I paid for a real application for jobs and that is where I have managed to get jobs and I go house to house myself leaving my information, it takes dedication in time and effort but it is more effective. With half of what is paid to these companies you do it yourself and get better results
Response from 411 LocalsJan 31, 2025
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration. We strive to provide value to our clients, and it’s clear that we fell short of your expectations.
To better assist you and address your concerns, we would like to request some basic information related to your account. We’ve made this request through Trustpilot, and we hope this will help us investigate further and ensure that we can resolve any issues you may have encountered.
We truly value your input, and we’re committed to improving our services. Please don’t hesitate to reach out if you have any additional details or questions.
BC
Blue Collar C.
Hire a real local these guys are overseas
These people just don't listen. Scammers all around. Don't hire them. Unprofessional service all around.
Can't seem to communicate maybe it's the language barrier or something. Hire someone really local to your area, not these guys. Not even Americans.
Response from 411 LocalsJan 20, 2025
Thank you for sharing your feedback. We truly apologize for any frustration or inconvenience you encountered. Our team is committed to providing exceptional service and clear communication, and we're sorry we didn't meet your expectations. We value your input and will work on improving in these areas. To assist you further, please provide some basic information so we can review the details of your account via the request section here on Trustpilot. If you'd like to discuss your concerns further, please don’t hesitate to contact us directly. Your satisfaction is our priority.
AR
Ada R.
I payed for a website for 6 years never…
I payed for a website for 6 years never worked. Every time I try to cancel I was transferred to different technicians that were never able to fix it. I cancelled and I want the whole thing gone to start all over I payed for GMB they promise they would send them to me but never did. Every time I call I get different person that seems to not know what they are doing. Definitely stay away from them.
Response from 411 LocalsJan 20, 2025
Thank you for sharing your experience. We deeply regret that your service did not meet expectations, and we apologize for the frustration this has caused. We understand how important your website and GMB are to your business, and it’s clear we fell short in providing the support you needed. We take your feedback seriously and would like to investigate this further to resolve your concerns. To assist you further, please provide some basic information so we can review the details of your account via the request section here on Trustpilot. our satisfaction is important to us, and we are committed to making things right.
AI
Alfredo I.
This company and their reviews speak for themselves
Subject: Request for Clarification on Google Business Profile Email Change
Dear [Recipient/Support Team],
After reviewing your response, I find myself even more confused regarding the situation with 411Locals. Your explanation has left several critical questions unanswered. Specifically, you mentioned that an email account was added to my Google Business Profile. Could you please clarify which email was added? I request full transparency and detailed information regarding this unexpected change.
Let me reiterate: the email change was not performed by me. It seems your company has a tendency to deflect responsibility, but I must emphasize that I did not authorize or initiate this change. If you have a recording of the conversation, you will clearly hear that we suggested sending the transfer link to another account because the transfer process wasn’t working—not to change the email associated with the Google Business Profile. This was neither discussed nor was I informed of any potential issues this could cause.
Your response blaming this issue on me is unacceptable, as the problem was not caused by my actions.
To further clarify, after waiting the required seven days, I resumed activity on the Google profile in question. This timeline strongly indicates that the actions leading to this issue were carried out either by a technician or by someone at 411Locals. I cannot accept a vague response that seems intended to justify irresponsible actions that have impacted my business.
I request a prompt and detailed explanation regarding this matter.
Sincerely,
Alfredo
Response from 411 LocalsJan 10, 2025
Hi Alfredo,
Thank you for highlighting the key issues. We would like to address each one clearly and provide a detailed timeline of the events.
November 27, 2024: Our first call confirmed that the email address you provided was active and valid for receiving the invite.
November 28, 2024: A follow-up call was made to inform you that the invite had been successfully sent and was pending your response. We also sent a text message with a screenshot showing that the invite had been sent. However, you confirmed that you hadn’t received the invite and requested it be sent to an alternative email address.
December 3, 2024: During our third follow-up call, you confirmed that you still hadn’t received the invite. You requested that it be sent to a different email address and provided three options via text message.
December 9, 2024: In the final follow-up call, you confirmed that you now had access to the website. You also mentioned an issue with the suspension of your listing. We clarified that no changes should be made to the listing in the next seven days, and we reminded you that once you accepted the invite as the main owner, 411Locals no longer had the capability to edit the listing, as ownership had been fully transferred to you. After the transfer, 411Locals had no further responsibility for your listing, as your request had been completed. We advised you to contact Google support via their chat platform for any future issues.
We have completed your request, and you confirmed this in our last follow-up call.
If you have any further questions or need additional assistance, please feel free to reach out.
PH
Paul H.
Absolute garbage they will start out…
Absolute garbage they will start out getting you leads for about 3 months after that its a money game, forget trying to cancel they will offer you the world just to string you along.
Avoid them at all cost
Response from 411 LocalsJan 10, 2025
Hi Paul,
We are sorry to hear about your negative experience. We take customer feedback seriously and always aim to provide the best service possible.
In order to assist you further and resolve any issues, could you please provide some basic information, such as your account details or the email associated with your account? We've requested it thru the request information center and awaiting for your response. We’re committed to addressing your concerns and finding a solution.
RS
Rich S.
Constantly call me for nonsense
Constantly call me for nonsense. Keep them on the line as long as possible and waste their time.
Response from 411 LocalsDec 19, 2024
Hi Rich,
Thank you for sharing your feedback. I understand your frustration with the calls you're receiving. We strive to provide a helpful and efficient experience, and we apologize if you've been inconvenienced.
If you'd prefer to stop receiving these calls or have any concerns about them, please let us know, and we will take the necessary steps to resolve the issue.
