411 LocalsReviews of 411locals.com

Response from 411 LocalsMay 29, 2025

Thank you for bringing this to our attention, and we sincerely apologize for any frustration this situation may have caused. We understand your concern regarding continued contact after your request to opt out. Please note that we previously requested some basic information in order to properly identify your record and ensure it is added to our Do Not Call list. Unfortunately, we did not receive a response, and based on the details currently available, we have been unable to locate a matching record in our system that corresponds to the information posted on Trustpilot. We want to assure you that respecting customer preferences is very important to us. If you could kindly provide the following details, we will prioritize reviewing and processing your request: Full name / Business name used on the account Contact number Email address (if applicable) Once we receive this information, we will take immediate action to investigate further and ensure your contact details are removed from our system. We truly appreciate your patience and the opportunity to make this right.

Response from 411 LocalsApr 22, 2025

Hi John, Thank you for taking the time to share your concerns and for giving us the opportunity to explain the situation regarding your account. We appreciate you hearing us out as we clarified that the $49.99 fee you were initially charged is the basic setup fee for the marketing campaign. This is a one-time fee that covers the preliminary setup of your online presence. As part of our internal process, we are currently reviewing the initial conversation you had with the representative who helped set up your campaign to better understand what was communicated at the time of enrollment. Transparency is very important to us, and we want to ensure that everything was handled properly. Regarding the charges you mentioned, we are actively looking into your account history. Based on our current records, the last successful charge on your account was the $49.99 setup fee. No additional charges have been processed since then. While we did attempt to collect the monthly recurring service fee, those transactions were declined and no funds were withdrawn. To assist in resolving this matter, we kindly ask that you send us a screenshot of the alleged charges totaling $700, as this will help us investigate further and validate any discrepancies that may exist. We are committed to getting to the bottom of this and ensuring that your concerns are fully addressed. Again, we sincerely apologize for any confusion or frustration you’ve experienced. Please be assured that we are treating your complaint seriously and will continue working with you to reach a fair and transparent resolution. Thank you for your patience and cooperation. We look forward to your response and the requested documentation.

Response from 411 LocalsApr 22, 2025

Hi Jeremy, We're sorry to hear about your experience and truly regret that you feel this way. We take your concerns seriously and would like the opportunity to resolve this matter promptly and fairly. To assist you better, we kindly ask that you provide some basic information associated with your 411locals account—such as your business name, phone number, or email address—so we can locate your account and validate your concerns. We've also submitted a request for additional details through Trustpilot’s "Request Information" feature. Our goal is to find a resolution that works for you, and your cooperation will help us move forward quickly. Thank you for your patience, and we look forward to hearing from you soon.

Response from 411 LocalsMar 25, 2025

Hi Maryann, Thank you for sharing your feedback. We take all concerns seriously; however, we were unable to locate any account associated with your name in our system. Additionally, it appears that the necessary information required to link your review to an active or canceled account was not provided on the Trustpilot platform. If you could kindly provide more details, such as the account or email address associated with your account, we would be happy to investigate further and address any issues you may have encountered. We value your privacy and are committed to resolving any concerns. Please don't hesitate to reach out directly if you need further assistance.

Response from 411 LocalsMar 7, 2025

Hi Rafael, Thank you for sharing your feedback. We have reviewed our database and could not find any information associated with your name as the business owner. Additionally, we attempted to request basic information related to your account with 411 Locals through Trustpilot's "Request Information" button, but we did not receive a response. If you have any details that could help us locate your account or address your concerns, please feel free to reach out to us, We would be happy to assist you.

Response from 411 LocalsMar 7, 2025

Hi Jeffery, Thank you for sharing your feedback. We have reviewed our database and could not find any information associated with your name as the business owner. Additionally, we attempted to request basic information related to your account with 411 Locals through Trustpilot's "Request Information" button, but we did not receive a response. If you have any details that could help us locate your account or address your concerns, please feel free to reach out to us, We would be happy to assist you.

Response from 411 LocalsMar 7, 2025

Hi, Thank you for sharing your feedback. We have reviewed our database and could not find any information associated to any active nor cancelled account. Additionally, we attempted to request basic information related to your account with 411 Locals through Trustpilot's "Request Information" button, but we did not receive a response. If you have any details that could help us locate your account or address your concerns, please feel free to reach out to us, We would be happy to assist you.

Response from 411 LocalsMar 21, 2025

Hi Jaime, Thank you for sharing your feedback. We're truly sorry to hear about your recent experience and understand your frustration. Please know that we're actively working to address the issue and would love the opportunity to make things right. Our team is trying to reach out to you to resolve the situation as quickly as possible. We value your satisfaction and are committed to providing you with the service you deserve. Thank you for your patience, and we hope to resolve this matter to your satisfaction soon.