411 Locals411 Locals is an Internet Advertising Agency specializing in local search engine optimization (SEO), web design and online marketing solutions for small and medium-sized businesses throughout the United States. We are an official Certified Google Partn...
411 Locals (411locals.com) has 386 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Sales & Marketing · Las Vegas, Nevada
Excellent
Sales & Marketing · Las Vegas, Nevada
Excellent
Sales & Marketing · Las Vegas, Nevada
Excellent
Sales & Marketing · Las Vegas, Nevada
Excellent
Showing 204 reviews with 1 star · Clear filters
Jeff M.
Was once a great service. No longer. Failed my business in every way over last 2 years. Not pandemic problem. Change In account manager problem.
Response from 411 LocalsMay 2, 2022
Jeff - We apologize if their was a change in staffing that affected your partnership with us. Please email us at [email protected] so we can understand your side of things as this will help us to create an amicable resolution.
Michael Rowland N.
They stole money out my account multiple times. They ask the first time for 99.00 to build a site. Then later ask me for 350.00 I told them no because they said 99.00.and anyone knows that it is bad business to say one number then try to rob you with another. They spam call me with different prices I said no I'll take the 99.00 lost. Then I block them. Guess what they start TAKING random money out my account for 3 months sometimes 350.00 or 75.00 or 500.00. With no permission. Be careful giving these scammers your card details. And good reviews must be them because they 100% stole from me with no agreement. They responded to this post with all lies made up about a referral I don't Noone I my kind of business to refer this company is crooked look how many people they scam. Then makeup stuff they ask for 99. I block them so how can we agree to anything else when I notice I was scam for 99. Be very carefully they are 100 percent scammer they said they gave me 7 leads never even got one a big lie you been warn.
Response from 411 LocalsApr 7, 2022
Michael - Please allow us to clarify the details. You agreed to work with us on 10/20/2021. When you agreed to work with us we charged you a setup fee the same day. The normal rate that was supposed to be billed was heavily discounted for 3 months as a courtesy to help your business after the Covid pandemic. You actually had no issue with the service or the pricing until the discount expired and the normal pricing began. You accepted the 7 leads that we sent your business and never requested a cancellation instead you filed a dispute with your bank. You gave us a referral back in Nov 2021 which is further evidence that you saw what we were doing for your business and the effects. Hopefully these facts paint a clearer picture of what happened and we wish you the best with your future business endeavors. To the readers of this reply, Trustpilot is an excellent outlet for customer reviews and the positive reviews here are honorable and can be verified.
Active F.
Tried to cancel. Spent an hour on the phone while they did everything to keep us from ending services. I've never seen anything like it.
Response from 411 LocalsApr 5, 2022
Hello - We appreciate your feedback. It seems we have an area for opportunity with regard to customer experience and we meant no harm. When disabling a marketing campaign we like to ensure that everything is done correctly to ensure you have no issues managing things on your own in the future. We wish you and your business nothing but success in the future.
TOTAL PROJECTS I.
I was not satisfied with the service provided. I submitted my complaints and 411 locals provided me a refund.
Response from 411 LocalsMar 28, 2022
Bader - We apologize if their was a misunderstanding. Please allow us to clarify things for you. You started with us on Feb 22, 2022, which means you have allowed around a month for optimization in an area with over 100k population. Unfortunately, optimization in Brantford will take at least 6 months for short tail keywords. We were however able to provide a 5 page pro marketing website that was launched in just 10 short business days after signing up with us. You also had a 30 second call to action marketing video that was designed and uploaded to popular video sites. Finally, we began the process of listing your business as it only took 11 days to get your business verified with Google. We are sorry if all that was accomplished was not enough to continue to earn your business. Auto billing is standard for all of our customers as we are a post paid marketing company with no contracts. We wish you and your business the best of luck in the future and we truly regret losing you as our customer.
Jake M.
If I could give this company NEGATIVE STARS I would! I was cold called and signed up for a trial website promotion package that would put my website (guaranteed) on page 1. First of all, I had little to no communication from any rep regarding services that were supposedly completed. There was nothing provided to me for proof of work for me to accept/decline/change. I was however called numerous more times from them trying to sign me up (again), and any time I asked for a manager or account rep, they hung up on me. I tried to cancel several times due to lack of work but yet I was still charged 3 months totaling $600. NO WORK was completed by this company beyond a 5th grade level slide show of about 6 pictures that did no represent my brand. Let's hypothetically say that they actually did do some work and created or placed ads/website/video somewhere. One, How am I supposed to know if they are correctly representing/promoting my brand if I have no proof of work, or where they are promoting it? Communication is key here. This company is HORRIBLE at communication and service. I can't tell you how many times I have been hung up on by this company, I'd say it's pushing 30 times, no joke. I will probably be getting a lawyer/court involved to resolve this. I am still (as I'm typing this, I'm ON HOLD, after I was hung up on AGAIN) dealing with this and requesting a refund for services not rendered. BE AWARE of this company and STAY AWAY!!! There are plenty of reputable companies that will actually complete work for you. DON'T WASTE YOUR MONEY!!!
Response from 411 LocalsMar 24, 2022
Jake - We would like to address any misunderstandings as we have done a deep dive into all of your statements. 1) We do not guarantee Google first page placement as this is not something that can be guaranteed. We do however provide search engine optimization services that helps your business reach page 1 of Google and it is our goal for you to stay there as often as possible. 2) You were a victim of fraud. You had companies calling you claiming to be 411 Locals and they were the ones hanging up on you when you asked them for your website credentials. We are sorry that those companies targeted you. 3) We have many notes in our system of being sent to voicemail, so it seems we were just not catching you at the right time. We will take this away as a growth opportunity. 4) A majority of your money was already returned to you through your chargebacks that were filed, even though services were rendered. However, we do understand that the fraud companies that were contacting you really put a sour taste in your mouth. We hope the explanations provide clarity for you and if you need anything else explained we would be happy to help, just reach out to [email protected].
Efrain C.
Worst advertising company ever!!! They charged me $600 and my company was never listed on google 5 months of calling and asking when would I see results don’t let them fool you they don’t do what they say they’re going to do
Response from 411 LocalsMar 24, 2022
Hello Efrain - We apologize if there was an opportunity for helping you to understand optimization timelines for your area. The timeline to reach the first page for short tail keywords in your area of Trenton, NJ for a roofer is 7-9 months. You signed up November 11, 2021 and unfortunately cancelled March 22, 2022. You were a customer for about 120 days (around 4 months). Hopefully this provides some better optimization timeline understanding for you. We wish you and your business nothing but the best.
Beth W.
I unfortunately used this company for many years with my web design and they were to have us rank on Google searches. 1) the web designing was a pain in the butt, whenever we requested a change they would post the change live to my web page (2 days later) and if it wasn't what we wanted it would take another 2-3 days to get it fixed. Because of this I wanted access to my web page so that I can make simple changes that I wanted and after HOURS on the phone with them they informed me that THEY OWNED MY WEBPAGE, thank God they did not own our domain name so I was able to switch to a different company to handle everything. With that change I 2) come to find out when they ran tests to see how we ranked on google we were not even showing up at all under multiple different searches for our business. I wasted thousands of dollars with them and I hope I am able to save someone from the same fate.
Response from 411 LocalsMar 11, 2022
Beth - We are sorry if there was a misunderstanding. Please allow us to clarify things: 1) The account required re-verification from Google and that was why starting 01/16/22 thru 02/02/22 your listing was under review. When we sent your business license to Google the listing was visible again at that point. 2) Website changes do take 24-48 hours to be made. 3) Website changes do require a communication process to ensure they are exactly how you want them, we apologize if that process was an inconvenience. 4) The website and its contents are leased to you and you are able to purchase them at anytime for a small fee. We hope this clarifies everything for you and we do value and appreciate all of the time and money you invested while with 411 Locals. We wish you nothing but the best.
Phillip H.
Lying cheating company! Every time I call to cancel the “manager is busy.” They will not even allow me to cancel my own account! Garbage lying company! Can’t believe I ever fell for their lies! PLEASE DO NOT JOIN THIS COMPANY.
Response from 411 LocalsFeb 25, 2022
Phillip - You called to request to cancel at 10:40am PST and your account was cancelled as of 11:15am PST. We apologize we weren't able to act any faster than than. If you need more info about our company, we would be happy to help. We wish you and your business nothing but the best in the future.