411 LocalsReviews of 411locals.com

Fake service. Fake leads. Real charges.

Take some good advice stay away from this company. They are scammers the sales representatives make it very clear you can receive all your leads immediately or you can spread them out we decide to spread ours out. We received one that we had to call 20 times they refused to give back a refund. This is a Lead generation scam and if they have five stars, they're not real I'm just thankful I didn't spend more than I spent petty scammers stay away from this company 💯

We hired 411 Locals around September 2025 to help our mechanic shop with marketing and web services, and the experience has been a complete disaster. Not only did they fail to deliver what they promised, but the website they built for us was extremely unprofessional. Our Google Analytics dropped between 30% and 40%, they listed our business in the wrong location, and due to their SEO mistakes our Google Business profile was suspended and I had to personally reinstate it. All the work I had done to position my business was completely destroyed because I trusted them to take this off my plate so I could focus on other areas of my company. In November, we tried to cancel their services. After over two hours on the phone, I agreed to a temporary discount through December under the condition that they improve our analytics and review our existing website to align with what we were looking for (since rejecting their site was not an option). After that, they never contacted us again. I sent multiple emails canceling due to lack of communication and continued decline in analytics. Despite this, they charged us again in January — for a service they were not providing. I had already removed their access from my Google Business account to prevent further damage. The website remained terrible. When you call to cancel and request a refund, they become aggressive, arrogant, and dismissive. They refuse to take responsibility even when you send them Google Analytics screenshots as proof. Emmanuel was the representative who handled the discounts and promised to follow up in December — he never did. This company is unprofessional, dishonest, and has terrible customer service. We are extremely disappointed. Do yourself a favor and stay away from 411 Locals.

If I could give this company a rating it would be negative. Luckily we only signed up for a trial of 10 leads for $300. We have so far received 8 "leads" that came from FaceBook. I wish I had looked at the reviews. We would never signed up. They sounded so good in their sales approach, but they have not performed. Waste of money. I do not recommend them at all.

I would give a complete negative to this fake company, what on the phone wity for 29min just to ask them to delete my account and after 54x asking after excuses and excuses Emanuel finally said a email waacs sending removing my account but still wanted $88 to bill me, I've seen literally no website,no leads for jobs or anything on Google

Nonstop spam calls. I never spent a dime with them, yet they harassed my phone. Avoid at all costs — absolutely do not recommend.

These guys at 411 locals won't let you cancel. It takes them forever to return your call or email when you want to cancel service. When you do talk to them they talk about everything but cancelling. They drag the process out of not cancelling then say your company owes them for another month. They"ll even take your pictures down off of Google that you posted. Logo and all. Then they fix it to where you can't add your pictures back.

This is an inside view as an ex-employee. They are understaffed, replacing everything with slop AI, and manipulate clients. Management takes no accountability and implement processes that end up hurting their clients because they would rather invest on pretending to be a great company, than to actually improving. They lie to new clients, promising we won't work with any other company in an area, but it turns out, they do. EDIT to respond to the company's response. 411 Says: "The individual posting this was released from the company due to continued performance issues" They gave me an excessive workload. Pointed it out on time, and they ignored the issue. That is what lead to issues with clients. 411 says: "Our team, including leadership, is held accountable through regular performance evaluations and client feedback." Leadership is overworked and disengaged. 411 Says: "Additionally, while we embrace technology such as AI to improve efficiency, it is always used to support—not replace—human oversight and personalized service." They replaced quality control with AI technology which performs poorly at providing insightful feedback. Even if this was pointed out, it was met with negative attitudes by leadership. Their team members are trying to survive in an understaffed environment in departments which leadership refuses to adapt or communicate effectively in between departments to build proper solutions. They drown in busy-work and process ambiguity.