411 LocalsReviews of 411locals.com

Response from 411 LocalsAug 8, 2022

Hi Jennifer, We are sorry for the inconvenience it has caused you. We completely understand that there was some communication error As much as we rely on our customer service, we deeply regret when situations like this occur. We would like to assist you by making things right personally. We truly value your business. Allow us to address this issue as soon as possible. Please reach us at [email protected] when convenient.

Response from 411 LocalsAug 2, 2022

Hola Yarisbel, Lamentamos leer acerca de tu experiencia con nosotros. Entendemos la frustración, pero si nos permites, podemos platicar acerca de las opciones con las cuales podemos ayudarte a crecer tu negocio. En caso contrario, si gustas puedes enviarnos tu número telefónico a [email protected], para agregarlo a la "Do Not Call List". Nuevamente, te ofrecemos una disculpa por los inconvenientes.

Response from 411 LocalsJul 26, 2022

Hi Aldo, Your concerns are very important to us. With that being said, due to recent events with regards to questions about charges, your account is in the hands of our executive response team. An amicable solution is what we intend to provide and we are happy to work with you on this.

Response from 411 LocalsJul 7, 2022

Hi Jonathan, Thank you for taking the time to let us know your frustrations with additional services being offered. I have placed a notification on your account and no team members will contact you for additional services moving forward. As far as getting more phone calls, please call our customer support so that we can review your marketing materials and provide suggestions for improvements. The phone # is (866) 391 - 0622.

Response from 411 LocalsJul 7, 2022

Hi Cory, 411 Locals is a search engine optimization company. Our goal is to provide your business with first page placement on Google. You mentioned giving us a few months' time to get the job done and we wish optimization was like flipping a switch but unfortunately it isn't. We understand that investing in a service takes patience and we are really sorry if we could not meet your demands faster. We are not willing to risk the stability and reputation of your business by using tactics that Google doesn't value that other SEO companies may be willing to perform. You hired us to do a long lasting, stable, efficient campaign and that takes time. We are not willing to take shortcuts that could jeopardize your business online. We hope you understand and if you have any other questions shoot us an email @ [email protected].

Response from 411 LocalsJul 8, 2022

Hi Angeles, we can understand that things would have been very frustrating for you without having your expectations properly set. 411 Locals is a search engine optimization company. Meaning that we place your business in Google, provide you with a website and online directories for your business to be found in. We provide you with a call forwarding # to help you block out unwanted calls and deliver customers to your business live, we would have no benefit in taking those calls for ourselves as we are not in your industry. We do not guarantee you customers nor can we. We simply place your business online to be seen and help you make it as attractive as possible for a potential customer. You allowed a few months for optimization in a large city that takes 7-9 months for optimization and that is why your potential customers was minimal. We wish you and your business the best of luck in the future. We also apologize for that slight miss on our behalf with regard to your address being shown.

Response from 411 LocalsJun 24, 2022

We apologize if there was a misunderstanding regarding the service that 411 Locals provides your business. Please allow us to clarify things for you. 411 Locals provides your business with an Online Presence Package. The most valuable part of the Online Presence Package is the fact your business will appear on the first page of Google after your technician has optimized your Google listing and website. A benefit to being on the first page of Google is getting more phone calls. If you are in search of "instant results" the online presence package is not the solution. However, Google Adwords can most definitely provide near "instant results". If you would like to hear more about that just let us know as we would be happy to provide you with that information. We wish you all the best.

Response from 411 LocalsJun 17, 2022

We are sorry for any misunderstanding with regards to the call forwarding number. We purchase this # for your business and we transfer calls to you directly if it is a business call and block out unwanted calls such as telemarketers. You have a fully trained, dedicated and professional call answering team to assist you in that process. The call forwarding # appears on your marketing materials but rest assured we are promoting your business. Please let us know if you have additional questions by sending an email to [email protected]. Thanks again.