Kiara
This place is a scam
This place is a scam ! We drove there and it was completely dark. The sign was falling apart. I called multiple times and no answer and no online update about closing. This was a Christmas bust ! Horrible place and absolutely do not recommend this scam of a place to anyone! Do not pay online because you’ll get ripped off !!
Response from 3 Palms Zoo & Education CenterDec 23, 2024
Dear Kiara, We are so sorry to hear about your disappointing experience. We understand your frustration and sincerely apologize for any inconvenience this may have caused. We understand that you purchased tickets for our event on December 20th. Unfortunately, due to inclement weather, we had to make the difficult decision to cancel the event for safety reasons. To ensure all our guests were informed, we sent an email a few hours before the event to notify you of the cancellation and offered the option to select a new date. We also posted the cancellation on our Facebook Page and updated the voicemail greeting on our phone line to inform callers of the cancellation due to rain. All guests who pre-purchased tickets were given the opportunity to select a new date for the event. We understand that this was a frustrating situation, and we appreciate your understanding. We hope you will consider giving us another chance to provide you with a positive and enjoyable experience. We currently have two remaining dates available: Friday, December 27th, and Saturday, December 28th. To reschedule your tickets, please contact us by email at [email protected] or by phone/text at (302) 715-1326. We wish you a happy holiday season!