3dcartReviews of 3dcart.com

What a mistake we made in selecting this platform. No support for PHP, it is extremely slow, one problem after the other and ticket after ticket after ticket and no results. We write pages in the Portuguese language which has accents on some words and this platform won't display the pages. Their explanation? it is because of the weird characters on the title of the pages (it could also be an apostrophe in the English language, still it won't display the page. The people I talked to have been nice but I don't believe they know much. The platform runs on IIS, Internet Information Service, a Microsoft technology which only a few people in the world still use. Why they are still using this piece of crap server beats me. Where is Apache? and all the other Linux free web servers that WORK period. Now I am looking for another platform and can wait till we get out of this fiasco. I will be talking to billing for a refund, if I do not get it I will have to go the charge back route. The other thing that blows my mind is that basic functionality like contact forms are "EXTRA". There is the issue with their e-mail server. It is simply a joke. STAY AWAY, do not use this lousy mediocre platform. Use a Linux server, Apache or any other FREE web server. My God how sorry I am we wasted almost two months with this thing.

Technical Support has rarely been helpful. We infrequently contact support, but when we have, after being a customer for 15 years or so, you would think we would be given some consideration and our issues dealt with in a manner indicating that they care about our issues. We are not given such consideration. Our questions are dismissed without any real grasp of the situation. The tech support staff, or at least the ones we've spoken with, never seem to actually know how their system works, we get conflicting information and often end up having to explain to them how their system works. It is frustrating to have to test everything yourself because no one can give you a correct answer. I often ask to speak to someone else that might be more of an expert in the area and I am never allowed to speak to someone else and eventually have to come up with my own solutions. Having bad customer support interactions really colors the way one looks at the product as a whole.

Zero Stars! I waited 25 minutes to talk to tech support on the phone. The next day tried to use chat to get an answer. Waited several hours and got a single reply asking if I was offering free shipping: My question: 'I needed to restrict shipping to California. I have done that however it appears I've restricted payment to California as well. How do I correct this so payment can come from any location? She didn't understand what I was asking. So I clarified 'Not free shipping. We can only ship to California. However we can accept payment from any location in the world. When i go to our store the drop down for payment only shows california.' Now I have waited ANOTHER 2 hours and am still waiting for a reply. Could not find an answer on their help search. Nothing in here is intuitive!