The 3dcart shopping cart solution is a complete web store solution for anyone looking to start an online business, add a shopping cart to their existing website, or to replace their existing shopping cart platform. 3dcart includes the latest, most innovative features, tools, support and technology needed to build, promote and grow your online business. 3dcart's services include the best Technical Support in the industry, 100+ Mobile-Ready Themes featuring the latest technology, order management software, blog, email marketing tools and more. Since 1997, 3dcart has been building online stores for businesses of all sizes. Today, 3dcart is an Inc. 5000 company, a Visa PCI Certified provider and a Google Certified Partner.
3dcart (3dcart.com) has 119 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Janez
Poor, very poor customer service. The website is down for the second time now within 3 months. First time the website was down for 4 hours and while i'm writing this review have been down for 13 hours (and it still is). I called them to the support phone (3 phone numbers) and they are not available. If you do not want to loose customers, Google index and so on, do not use 3Dcart as a e-Commerce platform. They are sucks!
Malika S.
3DCart has been by far the worst experience I have ever had with ANY service providers! EVERYTHING I needed was always referred back to the Billing team which was so hard to get in touch with! They are slow, rude, and incompetent! Each time I had an issue, I had to chase them to get ANYTHING done, and then as soon as I fixed the issue, it seemed like they created many more! Charged the card I told them NOT TO CHARGE, then had an attitude when I made VALID complaints about their incompetency! It took them days to transfer my domain name (oh yeah, because I left for WIX!), and then only transferred it today! Now, I am locked out of my own account because these geniuses have NOT removed their email and contact details BEFORE transferring in my domain! I now have to waste more time to gain access to MY domain! They win the award of WORST customer service team every put together! PLEASE SAVE YOURSELF THE HEADACHE AND GO FOR SHOPIFY OR WIX.... UPDATE: A GOT IN TOUCH WITH SOMEONE WHO FINALLY DID HELP! NEVERTHELESS, I STILL WOULD NOT RECOMMEND 3DCART AFTER THE EXHAUSTING BACK AND FORTH AND TIME WASTED.
Response from 3dcartJan 23, 2020
We apologize for any bad experience you went through, but I want to look into getting everything handled properly for you. Is there a good time and phone number you can be reached at? Also may I have you're domain name so that I can view your account and get up to speed on what's needed? Usually transferring the domain is seamless unless there's a wait for the previous registrar to release it for transfer which I can check. Thanks!
free pipe F.
Ive list over 20,000 dollars from errors with 3d cart you think they care no. Has anything been done no
Response from 3dcartJan 17, 2020
We apologize for the trouble you are having with the cart. We've attempting to reach you with the number on file but didn't get an answer. We also have a ticket open where we ran test but couldn't duplicate what's being reported. We will need more details from you and the gateway to further troubleshoot this. Is there a good time and number you can be reached at? Or please reach out to our support and reference ticket id GPY-433-17991
Eric
I started their free trial and immediately noticed that while they let you customize the currency symbol, they do not let you place the symbol after the price amount (for example 123 € instead of €123). This is a crucial feature for some countries/currencies. Their technical support was rude and unhelpful, and their only recourse was to tell me that I should contact their sales department for a quote for the cost to program the feature. The price display format should have worked in the first place and they should not be charging extra to fix it. I am very fortunate to only have started the free trial so that these scumbags did not get a cent from me, and I found an alternate ecommerce platform that works properly in my country.
Neil B.
I do have another review about 3Dcart on here but this is the latest up date to the last one. Been with it now since August, paid up till end of the year. I had problems with it changing from a trial to paid version, unable to log on and they lost all items listed in that period and that was many hours of work. I was persuaded to return after it took 2 weeks to sort it out. Should have known better. I have over 4000 items to list and was up to 800, again many hours of work. Transfered domain name then found althought the payment card side was secure the site was not. Log on with chrome and it will not open the site and all other browsers give a warning on security. You need to buy a SSL certificate. They will sell you one at a exorbant price, so bought one from a 3rd party for a fraction of the cost from 3dcart. They have you again! they charged 4 times the price of the certificate to install it. Took 2 weeks to get it installed and working which I am told should have taken less than an hour once they had all the codes. Read their terms carefully just about everything is an extra even a form. I lost the password (my fault) but try to get the link to retrive it? No chance. After 3 weeks gave up trying to make contact, I found the password and was back in. After many many times trying to get in touch with help desk with no replies, gave up. Clicked the cancellation button, gave the reason for leaving. Totaly wiped out from logging in. Everything gone. No explination or emails nothing. Paid up till end of the year no refund. For me 3dcart was a bad expensive experience, time consuming a total waste of effort. Reason for leaving. All the extras, and a totaly useless help desk. 3dcart looks good and if you are the techy type you will probably get it to work, but if you are a normal human like most of us give it a miss. The grass is not always greener on the other side. Went back to my old supplier, at least what you see is what you get. BUYER BEWARE.
Robert D.
The worst support ever! Waste of time!!
Dan B.
Avoid 3dcart at all costs. No partial refund though told it could be done if they did not work, called many times about no access to site, hung up un, transferred, put on hold for hours, Really not making it up And very unhelpful support from both customer service and billing as well
Trustpilot3360
What a mistake to use 3dCart POS. Took 2 months of working on it, including dozens of calls to tech support (waiting hours on hold), dealing with people who had NO training or experience with the program, multiple conference calls with 3dCart and PayPal, unstable software, and so much more. One big issue was also 3dCart web pages showing compatible equipment that is old and no longer available, no instructions on Ethernet vs wireless installation. Like I said, so much is wrong with this company and it's customer support.
