3dcartReviews of 3dcart.com

PLEASE do not use 3dcart. They are thieves and will steal your hard earned money even after you cancel your services. I used these low life crooks two years ago not even for a month before I cancelled my service. Then on 7/20/2020 I find out these CROOKS started charging my account on 3/20/20 out the blue for NO reason. DO NOT GIVE THEM YOUR DEBIT CARD INFO. THEY WILL STEAL YOUR MONEY

Very poor experience I have tried to cancel my subscription as I didn't like until I paid they told me I have to pay for all help with the website on a timed consultation pay by the hour. Then the only way to get help is to contact the help team but if you want a refund they will ignore you want your money under the 30 day money back guarantee and direct you to cancel where it will not give you your money back. You are direct to the billing team who took over 24 hours to get this resolved. And then when I complained as I was direct to a place where I would have lost my money it was my fault. And then patronised by saying have a wonderful day! AVOID!!! Love their reply still no sorry for trying to con me not to get a refund!

i have had 3 cart over twelve months and have no sales , i also have a site on shopify and have had over 140 sales in the same period. I have been trying to cancel my account for 5 months and they still take money from my account. i would keep away from 3D cart not worth the hassle

no notice given for recurring charges. do not do auto payment!

They charge for everything and I bet everyone will feel Ryanair is far better at this. When you compare the annual price, it sounds cheaper with 3dcart. About 114$.But you won't have many options available at the control panel. All free themes are looking absolute rubbish plain white or black or light pink, so that everyone will hate. While they also advertise all premium templates which are colourful and has all minimum content that a e-commerce site should have. Each template costs well over 149$. Then to secure the site, SSL costs 399$ per year. Right the SSL certificate available 50$ per year for domains from third party provider. It doesn't end there. This works only for check out page.If you want it for all pages, you need to pay 199$ more. Hope any software developer can understand how stupid this is. SSL belongs to a domain when you buy, not per page. Even if you get the certificate from 3rd party, they still need 199$ for sitewide security, but on top they want 49$ to install it. This is what i have found in my first week. More to come like adding more users to access adds another 120$ a year in subscription and so on. Apart from subscription fee, nothing this guys charging is justifiable.

I highly do not recommend using this company. Customer service is absolutely terrible. They do not answer to their phone calls and it takes them 2-3 days to reply if you decide to message them. Our website is closed on Sundays, but orders kept coming through, and all they said that we have to close our store manually. We can not do that because what if someone will want to place an order that day for the future. I have lost customers because of this! I do not recommend using this company if you want to spend your money on a service that will actually do their job. Will be looking for a new service, that is more professional.

The shopping cart functions pretty well for the most part. Unfortunately, they do not have a solid integration with Square POS which is what we were told they had by their sales rep. After a month of working moving platforms and working to try and resolve the integration issues, we found that 3Dcart would not meet our needs. If this is where our story ended we would probably not have given a review but if asked would have said 4-stars but because of our experience trying to cancel their services we felt compelled to write this review. I tried to cancel via their website. I was forced to call in. I called, no answer so I left a message. No call back. I emailed the rep who set up our account. No answer. I emailed the customer service. No answer. I called again, left another voicemail. I called again, this time the sales rep who set up the account. No answer so I left a voicemail. No call back. I emailed support. They responded and informed me that the only way to cancel was by calling in. I called again, and again. Then called again this time the support line. I got through, they forwarded me to someone else who canceled my account! finally. But wait, what about the refund that the sales rep promised we would receive? No refund. Not for anything. Many more emails back and forth with the person who canceled the account. She wants proof because it is their policy to not refund. I forward the email chains from the sales rep where he says that we could try the platform for 6 months and still receive a refund. No reply. I email again. I forward again. No response. So here I am, frustrated.

Don't use 3dcart if you can. please use any other platform !!! NOT 3dcart !!! . If you want to grow your business, use a different platform. A terrible customer service that won't help you, if they willing to help you they will charge you a lot of money. They created your platform in such a way that you will pay for all the difficulties they have created. Take care of YOUR BUSINESS and do not use 3dcart. 3dcart platform is finished ...You will ruin your reputation with 3dcart