39DollarGlasses.comReviews of 39dollarglasses.com

Terrible. Use us glasses. This company gets it wrong most of the time and forget about trying to get it resolved. They don’t answer the phone nor emails.

On my first order ever, they failed to confirm receipt of my glasses until I asked about a week later. Until I SHOWED them the tracking report, they told me that USPS was slow and that was the issue. Then they magically found them after three emails. Then they broke my frames. They informed me promptly and offered a refund or the option to pick new frames. The experience sucked because I loved those frames, and now I have to pay more than I planned to buy new glasses. Thank goodness for Warby Parker's home try-on program. Going forward, I'll stick to replacealens.com for all mail-order lens replacements. They've done two pairs for me with no issues.

My prescription required a prism adjustment but they did not put that into my lenses - even though I not only sent a copy of my prescription but also asked them if they would be doing this. I only discovered it a year later when I had my annual eye exam because I had never had a prism adjustment before and thus didn't realize the blurriness was because the lenses were incorrect. They refused to acknowledge their mistake or to give me a refund.

I bought from this online supplier before, each purchaase was a declining value and ZERO customer service. This LAST order went straight to the trash bin. Customer service never replied to my 3 requests for help, Until a week after order was delivered.

Sent my favorite glasses for new lenses to this company. Received a box with a tiny screwdriver, a lens cleaning cloth, a receipt and a postcard but NO GLASSES. They said someone in the postal system must have tampered with the package and taken my glasses because there was no way they could have mistakenly forgotten to include my glasses in the box. "That just doesn't happen." they kept saying. Well, it happened. They would not even give me my money back. They said that if I'd ordered new glasses, they'd send some new ones to me, but since I didn't do that, I'm just stuck. Essentially, I paid $234 for a tiny screwdriver and lens cleaning cloth.

I'm buying glasses for $ 218 , after six weeks they break up , I called, I was told to send my glasses back so I did , They sent me the frames only , I wait and wait five weeks and nothing. I called costumer services man said they never received my glasses back, and then I called for two months and nothing, No one helped me ignore it, They lost my glasses and I lost my money. they were guaranteed. I'm disappointed with this attitude costumer services. I do not recommend this company