Ceri D.
This is the absolute WORST company to…
This is the absolute WORST company to deal with!!! I find it stunning that they have the good reviews that they do! My project started out Ok, but then it really hit the fan. I ended up editing, proofreading, formatting, and laying out my own children's book. Then, stupid me, gave in to buying their Social Media/Marketing package which was an even more horrifying and unprofessional experience. Didn't get even a quarter of the things that I signed up for. I am doing a better job of it myself. I'm trying to get a refund on the package, but am being delivered the royal runaround. It's been almost a month. The communication is terrible, except if they want money from you. These people have Ph.D.'s in BS. Stay away! UPDATE: So, once again I have been fed a mountain of lies and deceit. Promised a 50% refund; was told it would be given to me 24 hours after I dealt with yet another "manager". Didn't even get half of that! I am still waiting and now, of course, this company full of liars, won't even get back to me. The Social Media people are somewhat illiterate and have absolutely no clue on how to promote a children's book. No one there has ever heard of a thesaurus and they continue to use the same eight words over and over again, so as usual, I am re-writing all the posts! I paid a pile of money to do my own social media marketing. Unfortunately, now I am going forward with legal action, as this band of robbers refuses to honour their agreement. They took a great experience for me and turned it into a bitter, frustrating and absurdly expensive lesson to never follow my dreams again! Stay away!
Response from 360 GhostWritingJan 26, 2024
Dear Ceri Davies, Thank you for taking the time to share your feedback on our Trustpilot profile. We appreciate your honesty and the opportunity to address your concerns. We take customer satisfaction seriously, and we apologize for any inconvenience you may have experienced. Our team is committed to providing excellent service, and we want to ensure that your issues are resolved to your satisfaction. To better assist you, we kindly ask you to reach out to our customer support team at 1866-236-7122 or via email at [email protected]. Our dedicated representatives are available to listen to your concerns, answer any questions you may have, and work towards a resolution. Your feedback is invaluable to us as we continuously strive to improve our services. We understand that issues may arise, and we are here to make things right. Please provide us with an opportunity to address your specific situation and enhance your experience with our brand. We look forward to hearing from you and appreciate your patience as we work to resolve this matter promptly. Best regards, Team 360 Ghost Writing