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360 GhostWriting (360ghostwriting.com) has 31 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
Also known as
360ghostwriting.com
Website
360ghostwriting.com
Category
Books & Magazines
Location
Los Angeles, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: July 2025.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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This business is awful. I've told them to stop texting, calling, and emailing me five times. Because of their harassing actions, I have handed them up to the Fair Trade Commission. Completely nonsene.
They now ask for an Order ID is response. I've never placed an order with them! On multiple occasions, I've told them to cease sending me spam. They won't stop spending me texts, emails, and phone calls. Since I have never placed an order never would, I do not have an Order ID. SCAMM SCAMM SCAMM
Response from 360 GhostWritingNov 5, 2025
Hi Scott,
We’re sorry to hear about your experience and want to clarify that we do not send unsolicited calls, texts, or emails. It’s possible your contact details were added through a third-party list or in error, and we take such matters very seriously.
If you could share a screenshot or any example of the messages you’ve received, our compliance team will immediately investigate and ensure your details are removed. We’re a professional and ethical writing and publishing company, and we do not engage in spam or harassment of any kind.
Kind Regards,
Team 360 Ghostwriting.
CU
customer
A very unorganized experience
I signed a contract on 2/8/21. It took until August to get the 1st chapter. I had 5 managers. In September Sheldon Custer revised my contract to say if the book wasn’t done by 12/31/21 They would refund my money. The book was 1/2 done . I called Sheldon and Jay Winston, the COO, and never got a response. On 3/4/22 I talked to Jay again. His offer was that he would be my manager and the book would be done by 6/30/22. I called him the next day. He said he was in his car and would call me when he got to the office. He never called or sent me a contract. He called me in April. I said I don’t trust him and I want my money back. He hung up without saying anything. I’ve sent him several emails requesting a refund. Last week I sent an email saying if I don’t get a refund by 4/30 I’ll file a claim with small claims court. I am preparing to do that now.
Response from 360 GhostWritingJan 26, 2024
Dear Jim Brown,
Thank you for taking the time to share your feedback on our Trustpilot profile. We appreciate your honesty and the opportunity to address your concerns.
We take customer satisfaction seriously, and we apologize for any inconvenience you may have experienced. Our team is committed to providing excellent service, and we want to ensure that your issues are resolved to your satisfaction.
To better assist you, we kindly ask you to reach out to our customer support team at 1866-236-7122 or via email at [email protected]. Our dedicated representatives are available to listen to your concerns, answer any questions you may have, and work towards a resolution.
Your feedback is invaluable to us as we continuously strive to improve our services. We understand that issues may arise, and we are here to make things right. Please provide us with an opportunity to address your specific situation and enhance your experience with our brand.
We look forward to hearing from you and appreciate your patience as we work to resolve this matter promptly.
Best regards,
Team 360 Ghost Writing
MW
Miles W.
I have asked these jerks to stop…
I have asked these jerks to stop texting me for several months. And they keep texting ( even at night ) me wanting to write a book for me when I am not even Intrested in writing a book at all . I reply stop and even call them but they never stop. I would not trust these people when their marketing plan is as shady as this . You call the number and there is not even a voice mail box set up correctly . This seems like a scam to me .
Response from 360 GhostWritingJan 26, 2024
Dear Miles Wallis,
Thank you for taking the time to share your feedback on our Trustpilot profile. We appreciate your honesty and the opportunity to address your concerns.
We take customer satisfaction seriously, and we apologize for any inconvenience you may have experienced. Our team is committed to providing excellent service, and we want to ensure that your issues are resolved to your satisfaction.
To better assist you, we kindly ask you to reach out to our customer support team at 1866-236-7122 or via email at [email protected]. Our dedicated representatives are available to listen to your concerns, answer any questions you may have, and work towards a resolution.
Your feedback is invaluable to us as we continuously strive to improve our services. We understand that issues may arise, and we are here to make things right. Please provide us with an opportunity to address your specific situation and enhance your experience with our brand.
We look forward to hearing from you and appreciate your patience as we work to resolve this matter promptly.
Best regards,
Team 360 Ghost Writing
SJ
Stuart J. B.
Buffoons and Morons
I looked thru the reviews (18) and see a ton of 5 Star reviews. I am surprised because I don't have that experience at all. On Jan 2021 I decided to use 360 Ghost Writing to publish my book,, Tales of a Street Bull. Prior to that decision I received an email from "Sheldon". That email outlined what 360 could do and the various packages they offered. I decided to purchase the Elite Package for 2 reasons: 1) It was on sale from the $10,000 cost to $5,000 and in the Elite Package it stated if they did not live up to their promises, they would refund what I have spent. One of the many promises made in that email was they "guarantied 350% - 400% return on investment within 1 year". I questioned Sheldon on that statement and he assured me it was true. I spent in the year (2021) over $14,000 which, by that statement, should have garnered between $49,000 to $56,000, As of the date of this review I have made $283; a far cry from what they promised. Once the year was over, I have asked, via email and telephone, to return my $14,000. Their answer: all I hear is crickets. They were supposed to edit the book, they never did and it went out on to Amazon with a ton of errors. They were supposed to design the cover; they did not because I did it. They are shoddy, at best. Anyone who uses 360 is a fool. They tell you the Elite package is all encompassing and there are no other fees; that was a lie. They nickel and dime you to death. They have made, what was a memoir of my time as a police officer, a living nightmare.
Sol here is their new ploy, or at least to me it is new. A little over a week ago (06/10/2020) I get a call from 360 Ghost Writing, a guy who identifies himself as Mason -- had not heard of him before. He states that he wants to follow up on my situation. I told him I was interviewing attorneys as I was considering filing a suit against 360. He acted as if he was surprised. He further stated he wanted to resolve the issue between 360 and me. I told him to do as was promised by Sheldon or at least make a reasonable offer. He stated he would address it and would get back to me "within 24-48 hours. After 72 hours I called him several times since that date with no answer. Each call from me, I left a message. On the 16th I got a text from Mason which stated "Sir please allow me a day. I am not in office being a high diabetic patient reply you from hospital bed. Monday (06/20) I will resume office and get back to you" No call on Monday and no answer today (06/21/2022). Just still more of the BS run-around I have read in other postings. If I get more information I will post again. Whatever you do DO NOT USE THESE GUYS FOR ANYTHING!! If you do, you can't say I didn't warn you.
Today is June 28th. 2022: As of this date I have heard nothing from "Mason" despite my phone calls to him. Each time I have left messages for him to call me but all I get is crickets. It appears to me that 360 must have an employee required class of "How to sound like you are interested in the client when you really don't give a damn"
I am officially done and will not be posting anymore about 360 -- if you decide to use them, I wish you good luck.
I have been asked by 360 Ghost Writers to submit my "order number" so they can look into the matter". Hey GHW -- you already have that information and this is just another example of you guys placing the burden on the customer instead of doing the right thing by the customer. You have opened this can of worms as I have stated repeatedly all you have to do is refund the $14,000+ I wasted on you guys. I still have the email where you assured and promised me I would get from 450% to 500% ROI --- Still waiting.
I'll do you one better, return my $14,000 and I will take this review down. By the way, I keep my promises.
Response from 360 GhostWritingJan 26, 2024
Dear Stuart Bracken,
Thank you for taking the time to share your feedback on our Trustpilot profile. We appreciate your honesty and the opportunity to address your concerns.
We take customer satisfaction seriously, and we apologize for any inconvenience you may have experienced. Our team is committed to providing excellent service, and we want to ensure that your issues are resolved to your satisfaction.
To better assist you, we kindly ask you to reach out to our customer support team at 1866-236-7122 or via email at [email protected]. Our dedicated representatives are available to listen to your concerns, answer any questions you may have, and work towards a resolution.
Your feedback is invaluable to us as we continuously strive to improve our services. We understand that issues may arise, and we are here to make things right. Please provide us with an opportunity to address your specific situation and enhance your experience with our brand.
We look forward to hearing from you and appreciate your patience as we work to resolve this matter promptly.
Best regards,
Team 360 Ghost Writing
SB
Stuart B.
Only a fool will use 360 Ghostwriting
I looked thru the reviews (18) and see a ton of 5 Star reviews. I am surprised because I don't have that experience at all. On Jan 2021 I decided to use 360 Ghost Writing to publish my book,, Tales of a Street Bull. Prior to that decision I received an email from "Sheldon". That email outlined what 360 could do and the various packages they offered. I decided to purchase the Elite Package for 2 reasons: 1) It was on sale from the $10,000 cost to $5,000 and in the Elite Package it stated if they did not live up to their promises they would refund what I have spent. One of the many promises maid in that email was they "guarantied 350% - 400% return on investment within 1 year". I questioned Sheldon on that statement and he assured me it was true. I spent in the year (2021) over $14,000 which, by that statement, should have garnered between $49,000 to $56,000, As of the date of this review I have made $283; a far cry from what they promised. Once the year was over I have asked, via email and telephone, to return my $14,000. Their answer: all I hear is crickets.
They were suppose to edit the book, they never did and it went out on to Amazon with a ton of errors. They were suppose to design the cover; they did not because I did it.
They are shoddy, at best. Anyone who uses 360 is a fool. They tell you the Elite package is all encompassing and there are no other fees; that was a lie. They nickel and dime you to death. They have made, what was a memoir of my time as a police officer, a living nightmare.
So I got a response to the above review -- Tell us your order number and we will look into it.
To 360 Ghost Writers here are my invoice numbers are 21010018-3; 2101008-2; 21030022-2; 21040022-1; 21010018; 21100001-1
Now let's see if they respond. You have my phone number and email address. Let's see if you respond.
Response from 360 GhostWritingJan 26, 2024
Dear Stuart Bracken,
Thank you for taking the time to share your feedback on our Trustpilot profile. We appreciate your honesty and the opportunity to address your concerns.
We take customer satisfaction seriously, and we apologize for any inconvenience you may have experienced. Our team is committed to providing excellent service, and we want to ensure that your issues are resolved to your satisfaction.
To better assist you, we kindly ask you to reach out to our customer support team at 1866-236-7122 or via email at [email protected]. Our dedicated representatives are available to listen to your concerns, answer any questions you may have, and work towards a resolution.
Your feedback is invaluable to us as we continuously strive to improve our services. We understand that issues may arise, and we are here to make things right. Please provide us with an opportunity to address your specific situation and enhance your experience with our brand.
We look forward to hearing from you and appreciate your patience as we work to resolve this matter promptly.
Best regards,
Team 360 Ghost Writing
IA
Ian
This company is horrible
This company is horrible. I've told them 5 times to stop emailing me, calling me, and texting me. I've turned them over to the Fair Trade Commission due to harassing behavior. Absolutely rubbish.
EDIT: Now, they respond with a request for an Order ID. I have never ordered anything from them! I have told them to stop contacting me several times with their spam. They send emails, call me, send me text messages and will not stop. I do not have an Order ID because I have never ordered anything, nor would I.
Response from 360 GhostWritingMar 25, 2022
Hello Ian,
We apologize for the inconvenience caused to you. We regret the fact that you're unhappy. Kindly share your order ID with us so our representative can contact you and discuss the matter in detail.
Team 360 Ghostwriting
IC
Ian C.
Ghost Writing 360 (A California-based group of 'rip-off merchants')
I have seen some comments around the Internet about Ghost Writing 360. I tried these out a few months ago as well. It was a waste of time and money. I won't name names, but these people, you shouldn't be asking to unblock a drain. As others have said, very bad work, no refunds. I cannot even believe that they contest that they are bad here. They know they are garbage, and so they actually build this sort of "damage control" into their business. You know - they know they will be complained about, and they are ready to deal with it. Rip off merchants.
Response from 360 GhostWritingJan 26, 2024
Dear Ian Clark,
Thank you for taking the time to share your feedback on our Trustpilot profile. We appreciate your honesty and the opportunity to address your concerns.
We take customer satisfaction seriously, and we apologize for any inconvenience you may have experienced. Our team is committed to providing excellent service, and we want to ensure that your issues are resolved to your satisfaction.
To better assist you, we kindly ask you to reach out to our customer support team at 1866-236-7122 or via email at [email protected]. Our dedicated representatives are available to listen to your concerns, answer any questions you may have, and work towards a resolution.
Your feedback is invaluable to us as we continuously strive to improve our services. We understand that issues may arise, and we are here to make things right. Please provide us with an opportunity to address your specific situation and enhance your experience with our brand.
We look forward to hearing from you and appreciate your patience as we work to resolve this matter promptly.
Best regards,
Team 360 Ghost Writing
SS
Salman S.
This company is fake
This company is fake. Someone with the name of BD (initials) has been dealing on behalf of the company and passed on mixed messages with regards to payment. He initially agreed on doing the project for £250 and later demanded £500 for generating ISBN and Barcode that are generated free of charge on Amazon Kindle as my book was published through Amazon Direct Publishing. They promised to proofread the book and never did it. I had to make corrections throughout and at the end when I asked for the final copy that was uploaded on KDP they again sent me the wrong copy that was a draft that I had sent them earlier. The entire system appears fake and I would suggest that you avoid them where possible. They will also bring a bad name to your academic work because they are not bothered about making any corrections. The only ray of hope was some ladies who made the title cover. They had a number of negative feedbacks here last year that they have managed to get removed somehow. Be safe, avoid these people.
Response from 360 GhostWritingJan 26, 2024
Dear Salman Shafiq,
Thank you for taking the time to share your feedback on our Trustpilot profile. We appreciate your honesty and the opportunity to address your concerns.
We take customer satisfaction seriously, and we apologize for any inconvenience you may have experienced. Our team is committed to providing excellent service, and we want to ensure that your issues are resolved to your satisfaction.
To better assist you, we kindly ask you to reach out to our customer support team at 1866-236-7122 or via email at [email protected]. Our dedicated representatives are available to listen to your concerns, answer any questions you may have, and work towards a resolution.
Your feedback is invaluable to us as we continuously strive to improve our services. We understand that issues may arise, and we are here to make things right. Please provide us with an opportunity to address your specific situation and enhance your experience with our brand.
We look forward to hearing from you and appreciate your patience as we work to resolve this matter promptly.
Best regards,
Team 360 Ghost Writing