360faucetsReviews of 360faucets.com

I ordered a faucet from 360faucets and a sink from another website. The sink arrived in 3 days, after 7 days the faucet had not yet shipped. I ordered from another site and emailed 360faucets and requested they cancel my order. They refused. They said the shipping process is underway, can't be stopped and I should just return my order when it arrives. After it arrived I requested a return shipping label or QR code. They refused, giving me an address only and saying it would have to be at my expense.

I ordered in May of 2023. The Zen Falls was installed the end of May 2023. Within 2 weeks the LED lighting and temperature no longer worked. Wasn’t a big deal to me, within the year, the nob to turn on/off and water temperature broke and have had to use a jar lid gripper to turn. Then the hand held shower head started spraying around the base and is spraying the ceiling and over the glass enclosure if not held properly. I contacted them about the warranty in Sept 2025… after sending pictures of the problems, the agreed to replace all the parts. Oct 2025 I received a tracking notification. In January, after still not having received the parts, I reached out again. Was told they would re-ship and send a new tracking number. Nothing over a month later. Beware! Lifetime warranty means you will be waiting a lifetime to receive (if you do that is) your replacement.

BE AWARE>>>>>> We purchased a calming Shower Unit from Zen last August and delivered on September 8th,2025. This unit worked for few months and then the DISPLAY UNIT stopped working. We have been trying to contact the company to fix the issue, but respond from them.....THAT LIFE TIME WARRENTY FOR YOU.

Ordered a showerhead system from this site and paid via PayPal - appears the payment went to a company called GODISABOVE.COM. I never received my product, I have tried calling and only get voicemail, and have tried emailing their customer support with no reply. I have reached out to GODISABOVE.COM also and had the same experience. My opinion right now is that both companies are fraudulent companies at worst, or at best offer very poor customer service.

Adquiri através de campanha e anúncio de que as coleiras Marlinko durariam 8 meses ou mais e protegeriam o meu cão contra todo e mais algum bicho (pulgas, carraças, mosquitos, etc). As coleiras tinham um defeito de fabrico: os sulcos que as deveriam prender estavam impressos do lado contrário. Passados uns dias as presilhas começaram a partir e após um mês de uso dou com o meu cão infestado de pulgas. Reclamei e reembolsaram todo o valor - facto positivo. Mas não posso deixar de alertar da total ineficácia das coleiras Marlinko, não aconselho a compra.

Ordered a kitchen faucet on March 6. After installation, found the faucet would not stop leaking. Contacted the company for a refund per their website. They have refused, and sent me another faucet - that I did not request or accept - more than a month later due to all the back and forth (no way I was waiting a month to replace a severely leaking faucet)! I was seriously disappointed with the quality of this product, and am beyond frustrated with my experience with this company! DO NOT recommend doing business with 360Faucets.

Placed order 2 weeks ago and tracking shows it is still waiting to be processed. Tried to call two different customer service numbers and "not available". Sent an email and no response. Finally disputed the charge on my credit card. Will definitely not deal with this company again.

I ordered what was supposed to be a an expressed shipped shower panel. It stated that it would take 4-7days. Once they got my money I was supposed to be able to track my order with a confirmation number, but I didn’t get one. It took 4 days to hear from them stating my order was delayed. I immediately emailed them that I needed more information but got none. I would have paid $100 more for expedited shipping. Still no answer until today which states they just got it in and will ship it in a couple of days it’s already been 8 days and I no longer have any patience. A couple of days means Monday ship date and who knows when I’d get it. Meanwhile I have absolutely no shower to use. I have to go to the gym to take a shower. If they had just been honest in the Shopify website that it takes 2-3 weeks I had many other options very similar. That could have had last week. I wanted this one because it was chrome. But I cannot take being misled and days and days of unprofessional unresponsiveness. I emailed today that if I don’t get an option to overnight it to cancel my order. Now that I see other reviews I feel that they knew exactly what game they were playing all along.