PacificReviews of 2pacific.com

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Zoe was an exceptional sales person. I highly recommended her. The install guy was prompt and very efficient; and the install went well. The only thing I didn’t like was the wood sawdust the install left behind, I had to clean that myself.

Very responsive customer service from shopping to installation appointments . The installer was very quick and careful while doing the job, and explained very well on how to use it. While the work and durability of the hood has yet to be seen ( we had it installed in May 2025), the machine is pleasant, powerful but quiet. Cleaning is easy . It’s good enough for our daily use during cooking. Very satisfied overall.

The ceiling panel flexes and makes sound when I lightly push up. I think it should have a crossing rib when the panel is being molded. After install the horizontal piece is a little shorter so I can see a gap where it meets the other metal at the right angle. None will affect its performance. After install, I notice a new hardwood floor scratch made by the step ladder about five inch long.

The service has been improved quite a lot. The store manager is very helpful. I also got email for follow up.

I don't like the front panel NO Lights.

very good should have let us know to prepare the distilled water for the installation day. installer used the tap water instead

Great customer service