PacificReviews of 2pacific.com

Damper was not installed until I requested. Left two marks on my brand new backsplash

Product quality is not perfect due to these issues during installation: (1)the middle screw is cross threaded from factory and cannot be unscrewed...this is regarding the panel surrendering the two fans which needed to be removed in order to access the four top anchor holes. Installation solution was to drill out this cross treaded screw and leave a blank hole (2) Post installation, the Steam clean button continues to blink. (3) The three wires for power connection are too short at just3 inches long.

The installation was good. However, one of the technicians took the glass tray out from my old microwave range hood before they installed the new one. After they left, the glass tray was gone, and I couldn't reach the technicians. When I called Pacific, they helped me track down the technicians, but they said they didn't see the glass tray.

Technician deserved for 5 stars Sales a little bit slow on replying Product is defective from factory due to steam is not functional Need to improve your QC

The installer rejected to change the panel from 8 inches to 10 inches and insisted to install the hood. Now my hood is over 30 inches from the counter top. I called the office but so far didn't hear anything back. I am paying the installing fee but ended up by not having the ideal height for the hood. It's so unfortunate and disappointing. (follow-up update) Pacific addressed my concern and sent a new worker to lower the hood. This worker didn't do a great job as the steel panel isn't even, but at least he lowered it. Thanks! Change to 3 stars.