It took almost 10 minutes holding to get a woman on the phone. At first, she would not accept that the information that came up on their caller ID was not me. Then she would not allow me to speak with someone who could give me a quote without personal information.
In the end, she decided to end the call because she did not like my answers.
You should be able to get a quote without giving out your personal information until you are contracting for services.
This is a terrible business model.
LS
Leah S.
Horrible decision
Horrible decision. I was connected with movers right away to get a quote. Oh and over 20 calls from unknown callers and bots every day since.
No way to retract phone number. I feel like I’m going to have to change my phone number.
JS
Jon S.
Frauds. Phone Terrorists. An Empire Of Deceit.
Why did I ever fill out their online form? Why, why, WHY? Oh, I'll tell you why. We were moving in a couple weeks, and I was having a difficult time finding people to come help us load our truck. So, I searched movers in my local area, and their AD popped up. This should have been my first warning, but I did it anyway. I was desperate. This was a cry for help.
Within 10 minutes I received the first of what would seem like an eternity of phone calls. The guy spent some time asking me questions about the move and what items we were moving. Then he put me on hold to get a quote together. Came back with a reasonable quote, but I told him I needed to think about it overnight, and if he'd give me a good number to reach him at, I'd call him.
HE HUNG UP.
So, in my mind, I'm like nah fam. It's over. This relationship is tainted. But guess what? Someone else called me the next day. I told her I wasn't dealing with them because of the treatment I received, and after some back and forth, and telling her I wanted to be removed from their call list, I had to be the one to end the call.
Was it over? Of course not. Because that would be a world in which good things happened to me.
Received another call about an hour later. Tried to tell the guy I wasn't interested, and then he said "you know, I'm just not going to waste my time", and then he hung up on me.
Well guess what? They ARE wasting their time, because 2 weeks AFTER we have moved, they still keep calling. And calling. And calling. I finally answered one of the calls, and the guy is like "so you need some help with your upcoming move?" I'm like dude, we already moved. And then he said... "Did another moving company pay you to say that?"
The nerve. The freaking nerve of these people. Please. For the love of all that is sacred and holy, do not - I repeat, DO NOT FILL OUT THEIR FORM.
You have been warned.
KB
Kristin B.
Disgusted
I signed up online for a website that connects you to various movers. I found a mover but 2 Movers called me 3 days later after I signed up. When I spoke with a representative and said I was good I found someone he tried to keep on the phone and I said I'm good and had to go and he surprisingly said, "k have a good day B*tch." Was not expecting that one. This company should not be business. D
isgusted.
JH
Jonathan H.
I called in for a quote and the…
I called in for a quote and the representative was trying to pressure me to move forward. I told the representative I was no longer interested and did not need any further assistance but the representative was persistent and would not let me get off the phone until I ended the call. For the next week I am continuing to be harassed daily by multiple carriers calling for business, even after I have called in and talked to 2 Movers to stop these calls. The representative took my information and shared it without my without my permission. I am disappointed and did not receive good customer service, would not recommend.
JN
Jessica Nicole Q.
Totally ripped me off
Totally ripped me off. Guys who showed up struggled with some of the pieces. Dropped my entertainment stand, and damaged my dining room chair that I'm still making payments on. Pointed it out and he said oh sorry.
Quoted me $450 on the phone. Then sent me an email (I didn't read it honestly because it was a last minute move booked 48 hours before, and I was busy working and packing) that I would also be charged for 2.5 hours of travel time, 135 for gas and a truck cleaning fee. Why not tell me this on the phone and just sneak it into an email attachment. When they arrived they had me (in a hurry) sign a paper but apparently one of the line items they asked me to sign was giving them permission to package what they thought needed it......which they apparently thought was everything (instead of just the TVs that he mentioned when I asked what I was signing). So they wrapped everything, I mean everything with plastic wrap and I was charged for the wrap, the bubble wrap, cardboard, etc. Because they wrapped everything, it also took them 8 hours to move my stuff instead of 4 plus the 2.5 hours of travel time. They stopped to eat on the way and I was charged through that 30 minutes as well.. I was charged 10.5 hours total at $99 an hour, plus all the other stuff. The $450 turned into $1800. They held my stuff hostage in the truck until I paid them through Zelle. I called the supervisor who was no help. He said I should have read my email (which didn't include the wrapping cost obviously- or the extra 4 hours it took them). I wouldn't have minded as much if it was just the fuel charge. But truck cleaning fee when my stuff was all wrapped up and didn't even touch the damn truck.
Do not use these people!!! Find anyone else but them!
DM
Dennis M.
Nice, clean website unleashed a torrent of phone calls, emails, and texts
Looked like a nice website, professionallh done, modern, minimalistic. There were some minor errors. I clicked on it because the ad said they are cheaper than budget truck rentals. I regret I ever put my info in the box. I got 15 calls in a day from all kinds of movers. First one ended up wasting my time, first vetting me, transferring me to "the real salesman", who engaged me getting my information in the minutest detail, like what exact items I wish to bring from which room, and then hardselling me on a price that ended up being higher than budget truck rentals, even after the super amazing manager discount from corporate office. I am not amused. I am now spending time not picking up my phone, trying to wait out the avalanche of calls from different moving companies.
I think 2movers can be more effective by trying to pre-vet me more beforehand and only send movers who will already know what type of moving service I need exactly along with the budget, and get all the info beforehand and not waste my time with different bids from near-cold calling moving companies trying to get my bid.
Two stars because while not absolutely terrible, it's not satisfactory either.