25home FurnitureReviews of 25home.com

We have owned our couch for 6+ months and decided to finally write an honest review. Unfortunately I have to give a harsh rating/review because we are not too happy with the couch and definitely not happy with the customer service we have received. The couch is comfy and looks great but it is a super high maintenance couch in our opinion. We have to adjust each cushion and re-fluff all the pillows on a weekly basis to keep it comfy. It's honestly quite the chore to do so often. If you don't do this, then the couch doesn't feel comfy and starts to "divot" from where we sit at. The other major issue is the feathers - they really stick out and they hurt! I read this is another review but this is actually a huge issue in my opinion - I am constantly pulling feathers out from every area and if you don't, it feels like a needle jab! We have to keep blankets covering our couch to minimize this issue. We also were very upset that where the sections of the couch attaches at the bottom, the metal bracket ripped out in the first couple of months so we had to re-screw it in (and it’s just me and my fiancé so it’s not like kids are rough housing on it to cause tension at the different sections). I personally think the two small metal brackets are not strong enough to keep the sections of the couch intact - very bad and cheap design. Although the design has some flaws, we were most disappointed with the customer service. Anytime I reach out to 25home customer service about any issues - I feel so disregarded. We were first promised a quick shipping guarantee that items ship within 2 business days from the warehouse and shipping takes 3-5 more business days – our items took 12 business days to get delivered to us (we were on a tight timeline and unfortunately this messed with us) and when I reached out, they didn’t even apologize for the delay – they acted like it was out of their control. Another annoying matter was all our pieces were shipped at different schedules due to availability so only half of our items were delivered at first – which would have been fine but I had to reach out multiple times to get updates to when our other items would be delivered as there was no tracking number (I truthfully was nervous of this being a scam at first with their lack of communication – very unprofessional). It took nearly 3 months to get our ottoman shipped and I had to be the one reaching out for updates. Then after 6+ months, they emailed me to say the coffee table I originally ordered was discontinued (which they still have it listed on their website?) so I could get it in a different color or get a refund. I obviously expressed that I was upset with this news and brought up all the other issues we were upset by and all they offered was a free random pillow?! They wouldn’t even allow me to pick our which pillow I wanted – I once again expressed my discontent with their company and communicated that I don’t feel a random styled pillow was an appropriate compensation as they held onto my money for 6+ months…. the email I received back was here’s your refund and nothing else (they actually took away the offer of the free pillow lol). We spent nearly $4,000 with them and it feels as though they don't care the experience we had - they are just glad they have our money. I would not order from them again and it’s unfortunate because people always compliment our couch and I feel as though I can’t recommend them to family and friends due to our experience.

Took over a month to get my couch. Couch is super short and not enough cushion

The whole process was a disaster. I ordered an expensive couch and then when I was supposed to get it all the excuses started. One piece was going to be late then when the other 2 pieces shipped one of them got "lost" in the warehouse - the piece that got lost was going to take 45 days to get...then trying to talk to someone I had to call like at 10 east coast time. This company is a sham...and I will tell everyone about it. I am grateful I got my money back because I saw other comments on posts on Facebook that people where having the same type of issues. This company needs to get its crap together. You are losing money and you are scamming people out of their money. Just be a company that does what it says it will. Truly an awful experience. I went to brand company to get my couch.

My couch was delivered, and I reached out to your company because I did not like the material and the size was not right. I was told I couldn't do a return because I did not have the original box. The shipping company took it while they delivered the couch and automatically took the package away. I emailed customer service and I was met with less than helpful attitude. I regretted my decision to buy from your company.

I have sent numerous email regarding the slip covers that arrived all stuffed into a trash bag. The cushion on the sofa are less than full, when you sit you can feel the hard structure under the seat. Worst $3k ever spent!!!!!!!

I ordered a couch and a chaise from 25Home on March 6th, 2024, I received the couch 2 weeks later but I still haven't received the chaise, today's date is June 28th, 2024. They keep delaying the date and I still don't know why because they will give me very vague reasons. They're unprofessional, they won't be transparent, and they show me no respect as a customer.

Do NOT buy from this vendor. Save yourself the time and hassle of dealing with them. They advertise items available when they are out of stock. Worse customer experience. The sofa I ordered was delayed 4 months with no update. If I didn't reach out to them, I would have never been contacted. Every time you contact them, it's excuse after excuse of why the product is delayed. Even getting a refund was difficult, more "delays" and excuses. Save yourself the trouble of dealing with them.

I placed my order on 5/10 and still have not received tracking on 6/24. When I placed the order the website said 5/20-6/06 delivery window. I reached out and was given around 6/22 and then another time around 6/25. I reached out again two days ago and have not received a reply. The website currently says 10-30 business day timeframe. Well I’m past that and I still have nothing.