25home FurnitureReviews of 25home.com

I have never posted an online review, but want to share this experience in case it can be helpful to others. I purchased a sofa and then cancelled the order approximately a week later, as I realized it wasn't the right choice for me. When I did the initial purchase, Sunny was very responsive, almost strangely so with the texts and all, but then it was very quiet when I asked for a refund. I was connected to Joanna who was to assist, but first she asked why I wanted to cancel. After giving her that response, she responded the next day by offering me different options for other sofas. I asked to please proceed with the refund. Then, several days later, she offered different swatches, attached photos and videos of happy customers to encourage me to still purchase a sofa from them. I thanked her, but made it very clear that I wanted my refund, or I'd need to dispute the charge. Two days later, I haven't heard back from anyone and I've had to dispute the charge. This has taken a week and it's still not resolved, wasting a ridiculous amount of time and energy. Easy to order, extremely difficult to cancel and get refund. Update: One month later, I still have not received my refund or a response to my latest inquiry that I emailed on July 9th. I filed a dispute with my credit card company regarding this payment. Shortly afterwards, I was asked to withdraw the dispute and to also update this review. I said I would update the review once I received the refund. I also asked my credit card company to withdraw the dispute. They sent me evidence via a letter that the dispute was withdrawn. Still, I have not received my refund as of today. I am also not receiving responses regarding my inquiry. I guess I’ll have to start the dispute process again. I would never recommend this company based on my experience. I am updating my review. This drama began on June 7 when I requested to cancel my order, within a short and appropriate timeframe to make the request. After trying to encourage me to still purchase a sofa, we finally came to a place of agreement when they said, they would refund my money. After that didn’t take place for several weeks, I disputed the charge and wrote a review. They responded to the review, much quicker than they responded to me, indicating that if I would drop the dispute that they would refund me immediately. Although they did not fund me immediately, to their credit, they did try to refund me after I filed the dispute, but the payment would not go through because I had issued the dispute with my credit card company. I then asked AMEX to drop the dispute, per the request of 25Home, as they said they’d then issue the refund. They also asked me to update my review on trust pilot. I lifted the dispute and indicated that I might be willing to update the outcome; however, we are about to go into August and I still have not received my refund!! American Express closed out the dispute sent a letter to me which I shared with 25Home. They have stopped responding to me have not given me a refund and now I will have to start the dispute process again. Unbelievable! I’ve never seen anything like this. I would absolutely not do business with this company. I don’t know if their sofas are fantastic or not, but the customer service when you were trying to get a refund is horrible! Notice the trend vis the reviews. My advice is to be very certain of your purchase, or buyer beware and go someplace else. Lots of places sell fantastic sofas and follow through with their stated policies. Hope this helps with decision making for folks out there.

This company took $4869 from me for a couch they didn’t have in stock and that needed to be made. The website showed delivery within a week and when I finally contacted them because I hadn’t seen a shipping confirmation they said it would be 4-7 weeks. I asked for a refund, it took 8 emails of me requesting my money back and them trying to give me product I didn’t order instead before they agreed to refund my money. It has now been 13 days and still not refund. I am disputing it with my bank, but this company is unethical and awful! Please do not order from them or let them steal from you. Thank God I have all the emails as proof and my bank is going to refund my money. Update 5/13/25- after this initial post they finally refunded my money. While I appreciate that me posting on trust pilot finally prompted the return of my money, all of the previous post was factual, I have evidentiary proof, and I want to protect consumers. They have asked me to remove my post since refunding my money, but I feel that would be unethical and a disservice to consumers. Again, after my post the refunded my $4869, but I shouldn’t have had to post in TrustPilot to get my money back.

I had high hopes for this couch as it was supposed to support heavier people. My husband is 300 pounds and had a stroke and so he has major mobility issues. After having it just 3 weeks, it was apparent that it was not going to hold up and I even had trouble getting out of the couch. He can't get out at all without a lot of help. They kept stringing me along despite having a 30-day return policy. They told me to "fluff it", but I'm sorry that does NOT work. I could tell with every email they keep trying to string me along and my last email said they would not be able to accept it back as I don't have the original packaging. On their website they even say they can give you packaging for $50. I sent that to them and now I have to wait for my contact to call me back in a few minutes. DO NOT BUY FROM THIS COMPANY

I am now a little over a year living with the Sandwich sofa and truly it has been a nightmare from the start. Promising delivery in a timeframe they could not keep. No matter the configuration of the cushions it kills my back. I am currently replacing the filling inside the cushions trying to salvage the sofa so my money is not a total waste. Upon removing the filling the soft one is filled with nothing but feathers, which poke through the covers and poke your arms. The foam cushion when I removed it was two pieces of foam glued together….. $2500 dollars for this, I’m so mad at myself, but I’m stuck with it…. I’ll never buy a sofa again that I don’t see in person …

I had been looking into getting a new sofa and really loved the sandwich sectional. I reached out to customer service via live chat about a few questions I had and let them know I was still deciding because it is quite expensive. After that I received a ridiculous amount texts and emails trying to pressure me into making a purchase even if I couldn't afford it. With this and after reading more and more reviews about the shipping and quality issues I decided it wouldn't be worth the investment. I let the customer service representative I had been working with know that I had decided to purchase a more affordable and sustainable option from another company and his reply was "fine" which was enough for me to know I made the right decision by not purchasing with this company.

Damaged Couch at delivery! I ordered a sofa, came damaged and it's been impossible to get anyone at 25Home to deal with it. _ONE_ email per day if I'm lucky. Nobody answers their phone numbers, no returned calls or txts. Multiple requests for "more" photos of the damage. The damaged was even noted by the delivery team. (written and photographed). Their dispatch ALSO will not return calls. DO NOT, I repeat DO NOT do business with this Chinese company!

I am coming back after 2 years of owning a couch from 25 home. This couch is meant for a sitting room and to be admired from afar . I will admit it’s beautiful and I still love the look of it. But in a two person household with no kids and no pets I am astonished at how this couch HAS NOT held up. I fluff this couch daily and yet ripples have started in the fabric in areas that are sat on . This couch is absolutely not water resistant in my opinion. I would stay it’s actually the least water resistant thing I’ve ever owned . One drop of water on this couch and be prepared to see a water/ring stain . An actual stain on this couch tho, GOOD LUCK trying to get it out .

Worst Experience Ever! Do NOT Buy from 25Home! I ordered a product from 25Home on December 2nd, after confirming with their customer service that it would be delivered within 7 business days. Now, over two weeks later, my order has still not shipped, and I feel completely scammed. Their customer service is the worst I’ve ever encountered – they constantly lie about the shipment and then blame the shipping carrier for the delays. What's worse, they asked me to contact the carrier, even though I purchased the product directly from 25Home! I’ve been calling them every day for updates, but nothing is happening. They say they’re “monitoring” my shipment closely, but it’s clearly not moving anywhere. The delivery date has been changed THREE times without any valid reason. Every time I call, they just tell me to speak to Nora (who has no clue about the order and provides zero help). This is a terrible company with horrible customer support. Now, I’m seriously wondering if this is all a scam. Do yourself a favor and avoid this company at all costs.