25home FurnitureReviews of 25home.com

Response from 25home FurnitureOct 22, 2025

We’re very sorry to hear that the sofa didn’t meet your expectations. We completely understand that everyone’s comfort preferences can differ, and we truly regret that this one wasn’t the right fit for you. Before shipment, our team confirmed it with you to ensure everything was correct before proceeding. We’ve also been actively communicating with you to assist with your concerns. While we’re happy to help you with a return, it does need to follow our company’s return policy, which includes requirements such as original packaging and return cost. That said, our goal is always to find a solution that makes you satisfied. In addition to offering compensation and discounts, we also proposed gift extra seat cushions as an improvement in comfort. We hope you’ll consider the options we’ve shared in our previous emails, and we can work together toward a resolution you’re happy with. If you have any questions or concerns, please feel free to contact us at [email protected].

Response from 25home FurnitureAug 30, 2025

We are truly sorry to hear about your experience and the delays with your order. Part of your order that was available in stock has already been shipped separately, and we have been actively following up on the remaining items. Unfortunately, an unexpected customs inspection caused further delays beyond our control, and we sincerely apologize for the inconvenience this has caused you. Your satisfaction is extremely important to us, and we take your concerns very seriously. Our team is doing everything possible to resolve this situation and arrange delivery of the remaining pieces as quickly as possible. We deeply value your patience and trust, and we are committed to making things right. If you have any questions or concerns, please feel free to contact us at [email protected].

Response from 25home FurnitureAug 19, 2025

Thank you for sharing your feedback. We are truly sorry to hear about your experience. Please allow us to clarify, the time you tried to call was outside of our after-sales support team’s working hours, which may be why you were not able to reach us. However, as soon as we received your email, our team immediately followed up and escalated the matter to the relevant department for investigation. Please rest assured that we take your concerns very seriously and will carefully verify the situation. Our goal is to provide you with a fair and satisfactory solution. We will continue to keep in touch with you directly until this matter is fully resolved. If you have any questions or concerns, please feel free to contact us at [email protected]!

Response from 25home FurnitureAug 16, 2025

We are truly sorry to hear that your experience with the sofa has not met your expectations. Customer satisfaction has always been our top priority, and we greatly value your feedback. Our team will be reaching out to you to learn more about the details of your order and to discuss possible solutions to ensure that you are satisfied. We are committed to working with you to find the best outcome. Thank you for sharing your concerns with us. It helps us improve and continue to provide better service.

Response from 25home FurnitureAug 16, 2025

We’re sorry to hear about your experience and the frustration caused by the wait. Our warehouse team has been working hard to prepare the goods, and once the items are ready, we immediately arrange shipment. Your order has already been scheduled for delivery, and our customer service team is here to assist you with any updates or concerns. Please don’t hesitate to reach out to us at [email protected]. We’re always happy to help.

Response from 25home FurnitureJul 29, 2025

Thank you for your feedback. We're truly sorry to hear about your frustration. We want to clarify that due to the dispute you filed, our system (Shopify) has locked your order, which prevents us from issuing a refund at this moment. As we’ve explained in our previous email communications, our team is unable to process any refund while a dispute is still open or under review. You mentioned your bank said we could still refund you even with a dispute in place. If you have any written confirmation or documentation from your bank regarding this, could you please share it with us? We are actively working to resolve this issue and want to help in every way we can. Please rest assured that we won't refuse a refund. Honesty and integrity are the foundation of our customer service. As we’ve promised, once the dispute is closed, we will immediately issue your refund. In the meantime, we recommend contacting your bank again to confirm whether the dispute has been officially closed, and if so, why the system still shows it as under review. We remain committed to resolving this as quickly as possible and thank you for your patience and understanding.

Response from 25home FurnitureJul 29, 2025

Thank you for your feedback. We’ve been unable to locate any order information under your name. If you have any questions or need assistance, please don’t hesitate to contact our customer service team at [email protected], call us at (310) 651-0603, or text us at (628) 628-7210. We’ll do our best to help. Thank you for your understanding and patience.

Response from 25home FurnitureJul 4, 2025

Thank you for taking the time to share your experience. We highly value feedback from every customer. We strictly screen our supply chain, and all products undergo professional quality inspection with comprehensive after-sales support (such as 1-year warranty). Our pricing not only covers the product itself but also encompasses quality control, customer service, and other hidden costs to ensure you receive a long-term stable user experience. We are committed to providing fast, professional customer support. If you have experienced service delays, we sincerely apologize and hope you will contact us at [email protected] so we can further optimize our service. Our return and exchange policy is completely transparent and clearly displayed on our website. For product quality issues, we provide free returns and exchanges. For non-quality issues, we also strive to provide flexible solutions. If you have any questions or concerns, please feel free to contact us anytime. We hope to better understand your order situation and provide you with a better solution. Your satisfaction is crucial to us, and we look forward to the opportunity to provide you with higher quality service.