25home Furniture Reviews | Read Customer Reviews of 25home.com

25home FurnitureReviews of 25home.com

4.0627 reviews
Furniture Stores
5521 Schaefer Ave, Chino, California

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25home Furniture

About 25home Furniture

25Home is a furniture company that aims to revolutionise the industry by offering high-quality, modern, and minimalist designs at radically affordable prices. We are led by a team of Nordic designers and deliver premium on-trend furniture and accessories with a focus on modern and Scandinavian style.Our headquarters are located in Los Angeles, where our dedicated team works passionately to create products that inspire you to live the good life. What sets 25Home apart is our unique direct-from-manufacturer model. We believe that furniture should be accessible and affordable for everyone, which is why 25Home was founded. We offer a one-year guarantee on every product we create, ensuring your satisfaction and peace of mind.Join us on our journey as we redefine the furniture landscape, making high-quality and well-designed pieces accessible to all. Experience the 25Home difference and make your living spaces more stylish with our premium furniture and accessories.

25home Furniture (25home.com) has 627 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: 25home.com
Website: 25home.com
Category: Furniture Stores
Location: Chino, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 39% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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25home Furniture reviews

Showing 49 reviews with 4 stars · Clear filters

Chris C.
Nov 7, 2023
It’s a fantastic couch for sure
It’s a fantastic couch for sure. The only reason I gave it4 and not 5 stars is that I feel the cushions could have more padding. I have to regularly fluf the couch. Lol.
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Katie K.
Oct 30, 2023
Helpful customer service
We were considering this purchase for months before actually buying. Multiple customer service reps reached out during that time to assist, add to the discount, and answer any questions.
Response from 25home FurnitureNov 1, 2023
Thank you for your kind words! We are delighted that our team could assist you throughout your decision-making process. If you ever need further assistance in the future, please don't hesitate to reach out. We value your business!
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Angie H.
Oct 23, 2023
The sofa sectional product is great
The sofa sectional product is great, comfortable and looks great in our living room. The waiting time and communication during the waiting time was not good at all. Communication was lacking. And if you need furniture right away, know you will be waiting a long while.
Response from 25home FurnitureOct 26, 2023
Thank you for the feedback. We're glad to hear you are happy with the quality and comfort of the sofa. We apologize for the inconvenience during the ordering process. We understand waiting for new furniture can be frustrating when you need it urgently. Going forward, we will work on improving our estimated shipping times and increasing our communication with customers. We look forward to serving you in the future and providing you with more exceptional experiences.
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MB
Oct 18, 2023
The couch is amazing and comfortable; tough to move through small spaces
The couch is amazing and comfortable. It's pet friendly and our dog adores it. The shipping is curbside so important to have a plan for getting it into your space. It comes in two very large pieces and so be sure to measure before ordering. We ended up having to hoist it up through a third story window which was an adventure but overall very happy with the purhcase.
Response from 25home FurnitureOct 26, 2023
That's so great to hear you and your pup are loving the new couch! Thank you for the reminder about the curbside shipping and large size of the sections. In the future, we'll be sure to reiterate to customers about that. It's super helpful for us to get feedback like yours so we can continue improving the customer experience. I'm happy that despite the challenges of moving it in, you've had a positive purchase experience overall. Please feel free to reach out if you ever have any other questions or need help with anything else! We appreciate you taking the time to share your thoughts.
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AR
Oct 3, 2023
Excellent customer service from the…
Excellent customer service from the start to the final deliver and good quality product.
Response from 25home FurnitureOct 13, 2023
Thank you so much for your kind words! Your satisfaction is our ultimate goal, and your kind words motivate us to continue delivering exceptional service. We look forward to serving you in the future and providing you with more exceptional experiences.
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Jennifer Martinez del C.
Sep 29, 2023
Love the sectional but the feathers...
The sectional is beautiful, the materials are of quality, and I love the design. However, feathers constantly come out of the cushions so you will be poked by these and vacuuming them up frequently. I also wonder how long until the decrease in feathers cause the sectional to feel flat and deflated. Also, there should be a fourth back pillow because the little pillows that fill in the gaps get crushed and therefore don't provide sitting support.
Response from 25home FurnitureOct 26, 2023
Thank you for taking the time to provide this thoughtful feedback. We appreciate you noting what you like about the design and materials of the sectional. We also want to sincerely apologize for the issues you have experienced. Customer comfort and durability over time are extremely important to us. I will make sure our product team is notified of your experience so we can explore adjustments to the cushion fill and design. If you have any further questions or need assistance, please don't hesitate to reach out. We are committed to making this right for you and ensuring you have the best experience possible with your new sectional. Thank you again for your feedback - it is truly helpful for us to continue improving.
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Kepa
Sep 25, 2023
I have no idea as to the quality of…
Quality and design of the sofa is excellent. Website description and photos on par with the actual sofa. It’s firm but yet comfy and very easy to clean. Im very satisfied with the sofa. I’d even say it exceeds my expectations. I would have gave it 5-stars but I had issues with shipping and customer service. If you’re expecting your sofa quickly, you may be disappointed. You should expect 4-5 weeks for delivery. They use a freight carrier, which makes sense because of the size but that carrier used a second and even third party for delivery which slowed things down tremendously. I should also mention that it shipped from California and I’m just a couple states away in Colorado.
Response from 25home FurnitureOct 13, 2023
Thank you very much for your review and feedback. We are thrilled to hear you are satisfied with the sofa. We apologize for the issues you experienced with shipping, and appreciate you bringing them to our attention. Four to five weeks for delivery is longer than we aim for, and we will look into improving our logistics process, especially for nearby states. Your perspective is helpful, as our goal is to provide not only a great product but also timely delivery and responsive service. We value your time and patronage. Please don't hesitate to reach out if you experience any other issues, as we hope to earn a 5-star review from you when we have the opportunity to serve you again in the future.
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JoJo
Sep 20, 2023
Beautiful couches
Beautiful couches. Delivery was prompt, and the unboxing/installation took less than 30 minutes for our large sectional. We were supposed to a get a free night stand with our order though that never came. A little disappointed but overall happy with the product we purchased.
Response from 25home FurnitureOct 13, 2023
Thank you very much for your review. We are delighted to hear you like the sofa. Regarding the missing nightstand, it appears the logistics company may have accidentally lost it during transport since it was a smaller package and easier to misplace. We truly appreciate you bringing this to our attention. We will inform our logistics team so they can prevent this issue going forward. We have shipped out a replacement nightstand - please let us know if you have received it. Feel free to contact us with any other concerns and we will do our best to resolve them. Your feedback helps us improve. Thank you again for your patience and for being a valued customer.
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