25Home is a furniture company that aims to revolutionise the industry by offering high-quality, modern, and minimalist designs at radically affordable prices. We are led by a team of Nordic designers and deliver premium on-trend furniture and accessories with a focus on modern and Scandinavian style.Our headquarters are located in Los Angeles, where our dedicated team works passionately to create products that inspire you to live the good life. What sets 25Home apart is our unique direct-from-manufacturer model. We believe that furniture should be accessible and affordable for everyone, which is why 25Home was founded. We offer a one-year guarantee on every product we create, ensuring your satisfaction and peace of mind.Join us on our journey as we redefine the furniture landscape, making high-quality and well-designed pieces accessible to all. Experience the 25Home difference and make your living spaces more stylish with our premium furniture and accessories.
25home Furniture (25home.com) has 627 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
25home.com
Website
25home.com
Category
Furniture Stores
Location
Chino, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 39% of reviews.
Latest
Most recent review: July 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Product was backordered although said in stock. Cancelled my order on Dec 2nd, 2025 still have not received my refund. Do not use this company.
Response from 25home FurnitureJan 14, 2026
We sincerely apologize for the frustrating experience you have had with your order.
We want to clarify a key point that is preventing us from processing the refund. There is currently an open dispute on your order through the payment platform. As long as this dispute remains active, the funds are currently held by the payment platform which restricted us from initiating any refund.
To resolve this and allow us to process your refund without further delay, we kindly ask you to withdraw the dispute on your end. Once the dispute is closed, we will be able to initiate the refund process.
We deeply regret the inconvenience and hope we can resolve this for you.
JP
Jakub P.
DO NOT BUY FROM THIS STORE!!
DO NOT BUY FROM THIS STORE!!! PLEASE SAVE YOURSELF, I'm always first to check reviews and I completely missed it and got excited when i saw this site, everything looks so good plus they must spend alot of money marketing, its all over instagram and first site when u search google. I ordered and like promised 10 days to deliver. 10 days go by and nothing, i reach out to find out that its back ordered and i would get it in 30 days, the offered $300 off but when i said that's not enough they offered tables, chairs but ended up settled $600 off, well i waited 30 days went by, nothing no email no call, i have to reach out 5 emails multiple days to find out its still back ordered and no eta.. i asked to cancel and the nightmare begun. I was first told 20 business days to process, I waited 25 days later, i was getting no responses so i filed a dispute with my card.. instantly i got email, that because i filed a dispute the refund process has stopped and they will not refund the money until i close the dispute. I let me card company know to please close the dispute, then they told me 7 days to process i waited 11 days still nothing, I had to start threatening with lawsuit and calling every hour for 3 days to finally get my refund... I don't know how a company like this exists and operates ! I'm just happy this nightmare is over.
Response from 25home FurnitureDec 19, 2025
We’re truly sorry to hear about the frustration you experienced.
We would like to clarify that your order was ultimately successfully canceled, and a full refund has now been completed.
Regarding the delay: the item you ordered later became back-ordered due to unexpected inventory changes. Our team communicated the updated timeline and offered multiple compensation options in an effort to support you while you decided whether to wait or cancel.
When a payment dispute is opened with a bank or card issuer, refunds are temporarily restricted by the payment processor until the dispute is formally closed. This is a standard industry process outside of our direct control. Once the dispute was withdrawn, we proceeded with the refund as soon as the system allowed.
We sincerely apologize for the delays in communication and the inconvenience this caused. This experience does not reflect the level of service we aim to provide, and we are actively improving our internal processes to prevent similar situations in the future.
We’re glad this matter has now been resolved and wish you all the best going forward.
CU
customer
The worst customer service experience…
The worst customer service experience ever. I ordered with them first they said they will deliver the sofa in 30 days and then the wait just become longer and longer. After more than 2.5 months I decided to cancel order and that is now going on for a month or so. I would not recommend them to buy anything, its not trustworthy at all and you will not waste a lot of your time with all these follow-ups.
!!!! PLEASE DO NOT BUY FROM HERE !!!!
Response from 25home FurnitureDec 17, 2025
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience that may have caused.
After reviewing our records, we have not been able to locate an order under your name or the details provided in this review. Without the correct order information, we're unable to verify the situation or provide a direct resolution. We kindly ask that you contact our customer service team at [email protected] with your order number and any supporting details so that we can investigate thoroughly and assist you as quickly as possible.
We would also like to note that while we always strive to meet the estimated delivery timelines communicated at the time of purchase, there are occasionally circumstances beyond our direct control that can cause delays. These may include shipping carrier scheduling issues, customs clearance procedures, global supply chain disruptions, or unexpected logistical challenges. In such cases, we work diligently with our partners to minimize the impact on our customers, but these external factors can sometimes extend the process despite our best efforts.
Please rest assured that once we receive your order details, our team will make every effort to resolve this matter promptly and to your satisfaction. We value every customer’s trust and are committed to providing transparent communication and reliable support.
UN
Unavailable
I bought the Aalto Boutique Feathers…
I bought the Aalto Boutique Feathers Sectional sofa 1 year and 5 months now and it’s been the worst decision I have ever made! After 3 months of use it was feeling very uncomfortable. The feathers coming out and already feeling very flat! I tried to returned it and they told me that the warranty is only with in 30 days of use!
This is the worst experience ever with a very expensive couch! Don’t buy it!
Response from 25home FurnitureDec 16, 2025
Thank you for taking the time to share your experience. We’re truly sorry to hear that you’re unhappy with the sofa, and we’d like to clarify a few important points to avoid any misunderstanding.
First, the 30-day period applies to our return policy, which requires return requests to be made within 30 days from the delivery date.
This does not mean the warranty is only 30 days. Our product comes with a 1-year warranty, which covers eligible quality-related issues during the warranty period.
At the moment, we’re unable to locate your order in our system based on the information provided here. To better assist you and review your case in detail, we sincerely invite you to contact our customer service team directly at [email protected]
, preferably with your order number and photos if available.
We truly value our customers and are committed to helping resolve issues whenever possible. Our team will do its best to review your situation and see what support we can provide.
EL
Elizabeth L.
Never received order
I ordered my IN STOCK furniture 4 months ago and still have not received it. Supposedly Customs and shipping issues. It’s dishonest to say an item is in stock when it’s not even in the United States. Do not order from 25 Home!
Response from 25home FurnitureDec 16, 2025
We sincerely apologize for the experience you have had with your order. We completely understand your frustration regarding the delivery timeline.
The delays were primarily caused by unforeseen issues with customs clearance and international shipping, which were beyond our immediate control.
To resolve this situation respectfully, we can process your order with Exchanging for an available Item or Full Cancellation & Refund
We would be grateful for the opportunity to make this right. Please let us know your preference, and we will act on it immediately.
If you have any further questions or need to discuss the details directly, please feel free to contact us at [email protected].
DH
Dawn H.
I ordered a couch with lounger and two chairs one
I ordered a couch and two chairs. The couch with the Chaise lounger attached is a totally different color . The Chair with the ottoman is different as well . I have contacted 25 home service and they say the right furniture was sent and they claim the color difference is lighting It i promise you is not
Response from 25home FurnitureDec 11, 2025
Thank you for taking the time to share your feedback.
After reviewing the photos you previously shared, it appears that some of the color variation may be caused by the lighting conditions in the pictures. To help us investigate this more accurately and ensure everything is correct, could you please send us a short video of the full set under natural daylight? This will allow our team to assess the color more clearly and provide you with a proper explanation or solution right away.
Please feel free to email the video to [email protected]
at your convenience — we’re here to assist and will prioritize resolving this for you.
Thank you again for bringing this to our attention.
PF
Paulo Figueiredo F.
Suspected Chinese Dropshipping Scam
I purchased a sofa from 25home.com, which was advertised as in stock and ready for delivery. I paid in full, but after 15 days, I haven't received any update, shipping date, or delivery information. All attempts to contact them via email or website have been ignored – they've simply disappeared. Now, I'm having to dispute the transaction with my credit card to try to recover the money. I'm convinced this is a Chinese dropshipping scheme that lures customers with false promises, uses generic images, and fails to deliver, forcing bank disputes. Avoid this company at all costs! I recommend investigating these fraudulent practices.
Response from 25home FurnitureNov 29, 2025
We are truly sorry for the inconvenience and frustration this situation has caused you. After carefully reviewing your case, we found that the emails you previously sent were not addressed to our official customer service email address, they were sent to another person's email address, which is why we did not receive them and were unable to reply promptly. We want to assure that we take every inquiry seriously and always respond as soon as we receive a message.
For future communication, please contact us directly at [email protected], which is our official and only customer service email.
Once again, we sincerely apologize for the inconvenience and confusion this has caused. We value every customer’s experience and are here to help with any questions or concerns.
EB
Enrik B.
Fake store without any stock in the US
This is fake company with absolutely no stock as they claim on their site. I ordered a sofa set waited for almost two months and they still haven’t shipped it. It was showing as in stock in their site. The customer service person by the name of Sanchez Black which sounds kinda fake and creepy has been providing fake dates and promises. FAKE COMPANY BE AWARE. This company is in China without any stock in the US claiming to deliver your furniture but none knows of its ever going to be delivered. STAY AWAY.
Response from 25home FurnitureNov 10, 2025
We are deeply sorry for the frustration and disappointment you have experienced. We understand that the delays and communication issues have understandably led to a loss of trust, and we sincerely apologize for the negative impression our service has created.
We want to assure you that we are a legitimate company, and we are actively working to improve our processes to prevent situations like this in the future. Your feedback is incredibly valuable to us, and we are committed to doing better.
We have processed a full refund for your order. If you have any further questions or concerns, please reach out to [email protected]
Again, we are truly sorry for the experience you had and thank you for giving us the opportunity to address it.
