25Home is a furniture company that aims to revolutionise the industry by offering high-quality, modern, and minimalist designs at radically affordable prices. We are led by a team of Nordic designers and deliver premium on-trend furniture and accessories with a focus on modern and Scandinavian style.Our headquarters are located in Los Angeles, where our dedicated team works passionately to create products that inspire you to live the good life. What sets 25Home apart is our unique direct-from-manufacturer model. We believe that furniture should be accessible and affordable for everyone, which is why 25Home was founded. We offer a one-year guarantee on every product we create, ensuring your satisfaction and peace of mind.Join us on our journey as we redefine the furniture landscape, making high-quality and well-designed pieces accessible to all. Experience the 25Home difference and make your living spaces more stylish with our premium furniture and accessories.
25home Furniture (25home.com) has 627 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
25home.com
Website
25home.com
Category
Furniture Stores
Location
Chino, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 39% of reviews.
Latest
Most recent review: July 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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So I purchased a Sandwich sofa and chair in May 2025. Didn’t receive the sofa until July. The chair was damaged in shipping and was never delivered. I finally received the chair in March 2026 after 10 months of writing, calling and begging for an update without ever receiving a clear answer as to why I wasn’t getting my order fulfilled. While the furniture is nice and of good quality the customer service lead to a terrible experience. They had the use of my money for almost a year before my total order was delivered. I don’t recommend!
KI
Kim
DO NOT
DO NOT! I REPEAT DO NOT BUY FROM THIS COMPANY!!! THEY ARE SCAMMERS!!!! THEY SEND YOU JUNK AND THEN WILL NOT LET YOU RETURN IT WITHOUT THE ORIGINAL PACKAGING WHEN THEM THEMSELVES PAID TO HAVE THE PACKING TAKEN AWAY!! DO NOT BUY FROM THESE SCAMMERS EVER!!!
MR
Melissa R.
Thieves, Criminals, Fake company, Scam!
Thieves!! Criminals! Fake company! Absolute scam! Do not trust or buy from them! It’s a fake company from China! Any positive reviews for this place are absolutely fake/bots! Ordered a sofa in December and NEVER received it! It’s impossible to get in touch with anyone there. The only number they have to call is a single line number. When I finally did get in touch with someone they lied and said I would get a refund in 10 days which I never received! Do not trust these criminals! The stole $3000 from me!
AJ
ANGELA/JAMES G.
Don't trust this place
I ordered a couch in November 2025. I never received it and kept being told it was held up in customs. On February 21, 2026, after reading reviews of people with the same story, I canceled. Today is March 25, 2026, and I am still trying to get a refund for furniture I never received. I will be asking my bank to reverse these charges if I don't receive a refund soon. Please be careful ordering from this company. They falsely advertise products they have to have people paying for thing they likely have no intention of delivering.
JR
JRD
Junk
Junk. ALL leather furniture isn’t leather at all. Waited 4-6 months for product only received some of my order never received refund on items I didn’t receive. 6k for about $600 worth of furniture. DO NOT BUY. Horrible company.
Response from 25home FurnitureMar 10, 2026
We’re very sorry to hear about your experience and sincerely apologize for the frustration this situation has caused.
At the moment, we are unfortunately unable to locate your order based on the information provided in this review. To help us investigate the matter and verify the details of your order, we kindly ask that you contact our support team at [email protected] and include your order number.
Once we receive your order information, we will be able to review the situation carefully, including the delivery status and any items that may still be outstanding, and work with you to resolve the issue as quickly as possible.
Customer satisfaction is very important to us, and we are committed to providing the appropriate support once we are able to locate the order details.
Thank you, and we look forward to assisting you.
PJ
paulina J.
SCAM - They will not give you money back
My experience with this company has been unacceptable and raises significant concerns about its business practices. Despite paying in full and providing a four‑month window for delivery, the product was never delivered, and repeated requests for a refund went unresolved.
Communication from the company has been consistently evasive, AI in tone, and lacked any meaningful action. The responses appeared automated or template‑driven, offering assurances but no measurable progress or accountability.
I was forced to initiate a formal dispute with my financial institution. AVOID- i waisted way too much time and energy!
Response from 25home FurnitureFeb 14, 2026
We are genuinely sorry to hear about your experience and understand how frustrating this situation must have been.
We want to clarify that your refund request has been actively followed up on our side, and we had already escalated the case internally to ensure it would be completed within this week.
However, once a formal dispute is opened through the financial institution, our system is automatically restricted from processing the refund directly. In these situations, the refund must be handled through the dispute channel initiated by the bank, and we are required to wait for that process to conclude before taking further action on our end.
Please rest assured that we are fully cooperating with the dispute process and are committed to resolving this matter as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience. If you are open to it, please contact us directly at [email protected] so we can provide updates and assist further.
CD
Chloe D.
NEVER again
NEVER again. I ordered a leather sectional on November 21st. Their email confirmation and website suggested that delivery would take around a couple of weeks, but I didn't see a specific timeline or any tracking info. I emailed them and asked when it would arrive. They told me to expect early January! I swallowed my surprise and set in to wait. Early January came and went, and no sectional or any other communication from 25Home arrived. I emailed, no response. I called multiple times, no answer. Finally, by using the live chat on their website, I reached someone, who told me it would be at least another month before my sectional would reach me! I told them enough was enough, that I was not willing to wait another month on top of the 2 months I had already waited, especially given the lack of any communication on their part. I told them to cancel the order and refund my money. First they tried to offer me, in order, a horrible looking ottoman, then 10% off, and then 15% off my order if I would keep the order. I told them no, give me a full refund. They then told me it would take them a couple of weeks to process the refund! They continued to offer assurances that they were "escalating" with their team and would provide the refund as fast as possible. Over a week went by, and no refund. Finally I filed a charge dispute with my bank, and they have begun the chargeback process with VISA. All said and done, 25Home will have wasted THREE MONTHS of my time just to get my nearly $4k back! I reported them to Shopify as well and received an email notice that they are now investigating them.
Response from 25home FurnitureFeb 14, 2026
We understand your frustration and regret that this order did not meet expectations.
For transparency, once you requested cancellation, the refund was formally escalated and we provided a committed completion timeframe. Unfortunately, after the charge dispute was filed with your bank and VISA, we were no longer able to process the refund directly, as chargeback cases must be handled exclusively through the issuing bank.
We are cooperating fully with the dispute process and will comply with the bank’s resolution.
We apologize for the inconvenience and remain available should you wish to discuss further at [email protected].
SU
Susan
The delivery process was a nightmare
The delivery process was a nightmare. It took over two months to receive the product.
Response from 25home FurnitureFeb 6, 2026
Thank you very much for taking the time to share your experience with us. We are truly sorry to hear that the delivery process caused you inconvenience, and we completely understand how disappointing it can be when a product takes longer to arrive than expected. Your feedback is very important to us, and we would like to address your concerns with the utmost respect and clarity.
After reviewing the order details and contact information you provided, we have already assigned a dedicated team member to reach out to you directly regarding the situation you described. Our team has also offered a compensation solution as a gesture of goodwill, and we sincerely hope it will help ease some of the frustration caused by the delay.
We would also like to gently clarify that while we always strive to meet the estimated delivery timelines communicated at the time of purchase, there are occasions when factors outside of our direct control can lead to unexpected delays. These may include third‑party shipping carrier scheduling changes, customs inspections, port congestion, global supply chain disruptions, or other logistical challenges that can arise during transportation. Although such circumstances are not common, they can unfortunately extend delivery times despite our continuous efforts to manage them proactively.
Please rest assured that we are committed to supporting you throughout this process and ensuring that your concerns are addressed thoroughly. Our team will continue to follow up with you directly to make sure you receive clear updates and assistance until everything is fully resolved.
Thank you again for bringing this matter to our attention. We truly appreciate your patience and the opportunity to improve your experience. If you have any additional questions or need further support at any time, please feel free to contact us at [email protected]. We remain dedicated to providing attentive and responsible service to all of our customers.
