Duong To N.
Cheap materials and poorly built
I bought a sofa from here, it was poorly built. On the descriptions it said the material is memory foam, but the sofa is made from goose feathers. The sofa cane with 2 sections, and the clamps connecting them is missing, so when we sit sometime it split apart.
Response from 25home FurnitureAug 16, 2023
I'm sorry to hear about the issues you've encountered with the sofa you purchased. It's disappointing when a product doesn't meet your expectations, especially when there are discrepancies between the product description and the actual materials used. Additionally, the missing clamps causing the sofa to split apart is certainly an inconvenience. In this situation, I recommend reaching out to the customer service. Explain the issues you're facing with the product and the discrepancies in the description. They should be able to assist you with resolving the problems, whether it's arranging a replacement, providing missing parts, or finding a solution that works for you. Keep any order information, receipts, and correspondence for reference during your communication.