25home FurnitureReviews of 25home.com

Ordered an all leather couch which took a month to arrive, and when it was finally delivered the delivery men were going to leave it at the bottom of the stairs - 2 tremendous boxes which would have prevented me from even closing my front door. I had to plead with them, but thankfully they were kind enough to take it up some stairs for me. The couch is beautiful but I had some issues with putting the legs on, and since there were no instructions included it made it more challenging for me. The holes were completely misaligned with the holes on the feet brackets as well! Beware of buying from them…sometimes it’s worth spending the extra money and going with a well-known and established company. I hope this company sees this review and realizes just how important customer service is. I repeatedly tried to contact the company but was ignored. One representative did email me but my concerns were not taken seriously and were minimalized. The sales person who texted me and was very available when he was trying to help me buy the couch, suddenly went completely silent. Extremely poor customer service all around. I will never buy from them again and could not comfortably recommend them to anyone.

We have had this couch maybe 3 months and I washed the covers one time (the covers are advertised as washable which was why we bought it to begin with) and I followed all the washing instructions and even hang dried the covers to be sure no shrinking or anything were to happen and when we went to put the covers back on the zipper busted off the chaise lounge cover. So the couch covers are so fragile and truly a disappointment for how much we spent.

Very poor communication, lied to me about where my order was and when it was shipping. Provided shipping documents with my order number being delivered in Florida when I live in Ohio. Won’t tell you that they are a Chinese company nor where the products are produced and it’s not indicated on the packaging either.

Couch was lost in transit, it took just over 2 months to receive it. I ordered it 11/23/23 and finally it was finally delivered 1/25/24. The delivery service also didn’t have the boxes clearly labeled and tried to deliver a shower door instead of a couch, if I hadn’t said something, I still wouldn’t have a couch.

White glove service was exorbitantly priced and the didn’t send enough staff. I had to help them put together sofa.

They DO NOT ship in 5-7 business days. I ordered the couch around 12/22 and it will not deliver until the “week of” 1/29. They were extremely responsive before I made the purchase and assured me they had the item in stock and that it would be here in 5-7 business days. Once I purchased they have been unresponsive and estimate the shipping to take over a month.

EDIT of original review: (same customer/same sale/same writer as below) Company sends customer satisfaction survey by email promising free pillows or % of order reimbursed upon providing an online review. (As I did below) Evidently, they are only willing to offer incentives as promised if you give them 5 stars. Don’t try to write an honest review if you want your “free” pillows! Buyer beware. Original review: While the customer service seemed personal and prompt, they weren’t entirely accurate in what they were communicating. Upon ordering, I received an email confirmation and was told that I would receive an email from the carrier to schedule delivery for my furniture. No such email arrived; only an email stating my order had been delivered. That was not actually the case. My order was delivered to the wrong state. Customer service looked into it and once again said I’d receive tracking information. Tracking wasn’t accurate and it arrived 2 days early. Glad someone was home to receive it. Overall, my furniture is fine quality. Customer service agents seemed willing to help.

I ordered the sandwich sectional sofa. This item came with three addition ‘free’ items. I also ordered the ottoman to match our sofa. We ordered these items for our vacation home. The sofa was delivered to the home on a tractor trailer and was left for us outside. We were not there at the time. We had a neighbor cover the sofa with a tarp until we could get there to bring it inside. Once the ottoman shipped, we were called by fedex to tell us that they attempted to deliver it 3 times and did not leave it because it required a signature. I was very confused by this because the sofa was delivered with no problem but they refused to deliver the ottoman. I went back and forth with the customer service rep for weeks. Finally, the ottoman was delivered to our actual residence in another state where we had to load it and bring it to our vacation home on our own. Needless to say, this was a huge inconvenience. I thought we should have been compensated in some way for all the trouble we went through but no such thing happened. I love the sofa but I would not order from this company again.