25home FurnitureReviews of 25home.com

The furniture is junk not worth any amount of money. The sectional couch is so cheaply that the zippers broke on the cushion covers and the protective cover underneath it. The seats flatten out and look terrible just after a couple months of use with two people. The fabric has strings hanging out and several spots . I wrote a review on the website but the company does not post negative reviews. They also go by different names. It's been months of waiting for new cushion covers for the broken zippers and the strings but it looks like they are not coming. The company said the strings were from the feathers but clearly they are not. The velcro holding the cushions on to the couch just tear off when you lift the cushion up. Washing the cushion covers another mistake. The sectional is junk and it's going to have to be thrown out. The name of this sectional is Aalto Boutique Gray Plume selling for $2,280.

This was the worst furniture buying experience. I ordered furniture for 3900.00 and the website said 3 to 5 days delivery from July 9th. On the 11th they send an email saying the furniture is so popular it won't ship till after the 21st. I say cancel the order, all of a sudden I get another email stating the furniture is available to ship now. Which was a lie because they never gave shipping info or estimated date of delivery. The furniture Thales arrived on the 24th with no call from anyone to schedule delivery. I refuse delivery and they are currently harassing me via email to get me to take delivery after I've already refused due to the lies and horrible customer service.

Bought a sectional from them 7 months ago and I absolutely hate hate hate it. Waste of my money! Please don’t even buy from them!

My last comment was deleted on their website but this couch falls far below short. We’ve had it for 5 months and it looks terrible. The cushions are flat and the fabric looks like it’s been in a high traffic Starbucks. I can’t believe we paid 2,000 dollars for this. I’m sorely disappointed. The customer service has been wonderful trying to make the couch better by offering a complementary cover (which we have yet to receive) in a different color. They worked with us to get a replacement cover when it came stained and we were unable to get the stain out. Overall, I would not repurchase this couch. I’m super frustrated we spent so much money and the product is not holding up.

Follow up review: Do not purchase from this company! After leaving a review on my sandwich sofa voicing my complaints, a representative from the company reached out to me asking me to remove my review in exchange for new cushions. Unfortunately, I never received the cushions or a response after 5 days. My couch has been consistently leaking feather because the cushions are not properly lined. They asked me to send photos of my couch and said my couch “appeared” normal because as the feathers poke through, we have to pull them out. We have lost a large amount of feathers and it is extremely uncomfortable to sit down and have feathers constantly poke you. This company is a fraud and extremely rude. I left a review on their home website and it never was posted so their reviews are not accurate. Do not waste your money on 25home!

The wrong furniture was delivered. Then the delivery guy comes and picks up the wrong item on a Sunday and says he’ll be back first thing Monday with the correct furniture. I take the day off to make sure we get the correct item this time. I contact him first thing Monday to confirm the delivery. He tries to tell me it’ll be Tuesday now. After I become upset and contact customer service again does the delivery guy contact me and says he’s on the way. He finally arrives on Monday afternoon and drops our couch off and leaves. For the price of the couch I expected better service.

I have never been deceived this badly. Their write up is literally a lie. Not even my kids sit on the sofa as it is so uncomfortable because it provides no support. You sit so low that your knees are under your chin and all my efforts to get them to do anything for me have gone unheeded. I have to sue to get my money back. I gave away a sofa I had for 10 years which never developed any of the issues this one had from day one. I now see others have the exact same concerns. This is not a sofa, it is crap. I even got injured because you end up hurting yourself from sitting so unstable. I am hoping to find a way to contact the other purchasers and sue this fraudulent company. Be aware of their return policy. It is mean to make it impossible to return and they make sure to give you the run around. I will report them.

I bought the GULLICHSEN CORDUROY CLOUD LOVESEAT for $2000 because the 25Home.com website says it’s ergonomically designed, the cushions can be removed and cleaned, and it got some good reviews. Customer service was very helpful in answering my questions pre purchase and the delivery was fast. The delivery man helped push it into my apartment which was helpful. I’ve had the sofa a few days and while sitting on it, I kept feeling like I was going to slip off the front of the couch. So, I got my measuring level out and took pictures of uneven seat cushions sloping forward. It’s very uncomfortable. I contacted customer service and explained several times with pictures showing the problem and they didn’t understand (with pictures). Finally, they suggested I fluff the pillows and sent fluffing instructions. I unzipped one of the cushions to look inside and the plastic zipper broke. Not to mention you can’t really remove the cushions because the buttons are sewn all the way through the cushions. At this point, I am livid. For $2000, I expected a better quality sofa with higher quality zippers, perfect seat cushions that don’t need fluffing right away, feathers poking through the fabric, and the ability to easily remove and clean the cushions without the zipper breaking the first it’s unzipped. Why are companies using cheap plastic zippers to make furniture? Metal zippers last so much longer! Also, the foam is not high density foam, it’s cheap thin foam. If the maker of this couch used higher quality materials, this could be a great couch. Unfortunately, it’s made cheaply and not worth the money and issues. I hope the company does what’s right and pick up the sofa and issue me a full refund so I can buy a new sofa. Update: The company offered me a $100 refund and to send a new seat cover with the same cheap zipper. I think those of us who have been swindled by this company should join together in a class action lawsuit to recoup our money back! Lesson learned: Don’t buy a couch until you sit on it and inspect the quality first. After reading more of the bad reviews, I can see others have experienced the same issues. And, it sounds like the company doesn’t care! I wish I could post pictures of the problems here! My recommendation is to visit a furniture store in person and try out couches and inspect the craftsmanship. This is how I will buy furniture moving forward!