25home FurnitureReviews of 25home.com

3 major things regarding my experience. 1) ordered the chair in November 2023 and didn't receive it until February 2024. 2) When I received the chair, noticed "part M" was completely missing, which is the main piece to connect the base with the chair. 3) I let 25Home know immediately and then found out "part M" won't be shipped to me until sometime in April 2024. Honestly I just should've spent the 6K on a real Eames chair.

They sent the wrong piece to a 2-piece sectional three times! Customer service does not make it right. At this point, i am not going to have them pick up and deliver again. Now I have a couch that is about a foot too small, which makes a big differencein my specific space. My coffee table looks ridiculous with it. It would be nice if they would credit me a couple hundred dollars for this ongoing mistake that they never made right. I am completely frustrated. Would not recommend this company to anyone.

The couch cushions are not as they have been described. There is no support in them. The “Hassle free” returns is false advertisement. The only good rating I will give, is for the customer service person that has responded to my emails.

I ordered a couch specifically for the timeline to ship the product. After a week of no emails aside from confirmation someone emailed to let me know that I would get an email when it ships. I asked an ETA on shipping, and he let me know 45 days as it is out of stock, contrary to the website. I then had to spend half of my workday on phone calls and writing emails to get a refund so that I can look for another couch. The customer service is outsourced on the phone so they can do nothing to help you, but the email reps are slow to respond. I had a terrible experience with this company be warned when ordering from them. The phone reps cannot transfer you to sales and they only communicate electronically.

Delivered the wrong couch. I ordered a right facing sectional and received a left. The couch is not comfortable and is caving in a month after purchase.

Terrible quality and worse customer service. I was very excited to receive my gray linen sofa and within 2-3 days of sitting in it, a massive amounts of feathers were poking through the linen stitches and coming out. My wife ended up with patches of irritation on her skin and we needed to cover the sofa with a sheet, just to be comfortable. I reached out to aftercare support and they respond every 2-3 days and refused to exchange the sofa stating we ‘knew the material and fill in the description before buying’. I had many linen furniture and never had this issue come up. Be careful when purchasing from here

SO UNIMPRESSED. We have been emailing back and forth with someone OVER 25 times because they did not have all of our couch pieces in stock. After being ignored for a refund multiple times, we finally decided to take the discount and the 2/3rds of the couch and just wait for the final piece to be sent. Now, after finally getting situated we have been informed that the other side of the couch is no longer in and that they will only be sending the middle one seater. We have been lead astray every step of the way with this company and we are so unimpressed. All we have wanted is a couch as we are newly married and have nowhere to sit. It has gone from a 10-30 business day wait to a over 50 business day wait with a new development every turn. BOO

I purchased my furniture in November at the time I received an email that stated the sofa was in stock and it would be approximately between 10-30 days for delivery. When we approached day thirty I sent an email to get an update and received no response until I started sending direct message through the website. Two weeks ago I received a call that my furniture was at the warehouse and they would call to schedule a delivery date for the following week. Yesterday I received another call pushing my delivery out another week taking us now to 60 days since purchase. I must admit I’m losing confidence in my purchase and contemplating filling a complaint with the BBB because I’m starting to feel scammed