24x7WPSupport.comReviews of 24x7wpsupport.com

But their customer service is lacking and they'll charge, and over charge, you every opportunity they get.

Take care..do not share password..they will take over the site.. They only trying to make money. Cheap as**es. Good for nothing. Trying to steal others work.

I hadpreviously gave 24x7WPSupport an outstanding 5star rating because of the exceptional support I had received from from one individual. That one individual stands as a 5 star. Unfortunately, from then on things went so far South that they hit Antarctica 🇦🇶 To cut a long jeremiad short, I got out of there like a 🦇 out of hell! To insult to injury, they had the unmitigated gall to follow me as “users” on my Bluehost site. One 💫 is generous since it seems as though there still exists some unfinished business

Really persistent hard-sell to upgrade from one-off to Gold or Lifetime Plan, even after I asked him politely to back off (more than once). He didn't take the time to understand what the problem was and rushed to make a fix. After several claims that he had fixed it, when he hadn't, including one which took the site completely offline (a fact about which he was apparently unaware), there was a solution which looked OK from my phone (I was out, it was late, and I was relieved to see a fix). Stupidly, I closed the ticket. Found out the following day that although checkout was now appearing, it still didn't work (wouldn't accept keyboard input into cc fields). A good fix would have been one they quickly tested, right? Definitely not going back to them.

If I could give 0 starts I would! I contacted this company to help me with a issue on my website. A customer service rep named SAM, messaged me to help. I let him know the situation he said "No problem he can help". He asks for the log in and password so I gave it to him, waiting for him to respond about 10 min so asked again ''Can can you help me", his response was " Are you aware we charge $39 a hour". Why would you ask for my log in and password and what is going wrong then ask for money?? I said he must be joking and he is a Fake . Later on that day I check my website not only is it now not working at all but there was a link added that sends you to PORN!!! I emailed SAM right away asking for his Corporate number he emails me saying "Hi how can I help" after I let him know I know what he has done with my website he stopped replying after. I hope this reaches someone in Corporate and they reach out to me as well. Very disappointed and unprofessional !!!!! Thats your answer! Some "MANAGER" you are! Why would your customer service rep ask for my log in before making sure I knew that you people charge??? I know for a FACT your company HACKED my website don't play dumb with me! SCAM People I have read your old reviews its happened before! Why did SAM stop messaging me when I mentioned he hacked my profile? Get your lies in order! You will be hearing me from very soon. I have already let some legal people know about your scam. :) How would you know there is no website????? There was a website before SAM DELETED IT AND ADDED PORN TO THE LINK!!! I didn't ruin your reputation you did that your self with the help of SAM! We will take this matter further! Have a awesome day. :)

they didn't answer to indian developer...they talked with indian developer in very rudely manner

Beth & Abigail - Worst customer experience I have ever had. They charge for everything. The first guy said he could fix my issue for $29. I told him I wasn't paying for that. He said he would fix it for free if I took the survey. Ok. Now it's fixed. So I thought. My website won't come up AT ALL. I chat with Abigail. She's saying I have to pay $99 to get my issue fixed. She didn't try to help me fix it at all. They straight into asking for money. Instead of telling you how the problem occurred, they want money. It's like they are rushing you off so they can get the issue fixed. I got with Abigail, and chatted with Beth. I waste of time. She was just like Abigail. She didn't try to help either. All the reps want is money. Like it's going into their pockets or something. And what's with the spelling and copy/pasting previous reps' messages. It's like I wasn't even speaking with a human. Now I don't have a website because they refuse to help me resolve the problem.

The chat support was not the problem. Moses seemed like a great agent doing his best. The information presented by WordPress before I paid was misleading. It said domain transfer was free with the basic plan but then tried to charge me $26. I then learned very quickly that there is no phone support with these issues or billing support. I had to go into a chat room. I now appreciate godaddy. At least there I had a live person and didn't have to wait for typed impersonal messages.