24x7WPSupport.comReviews of 24x7wpsupport.com

I wish I could give less than one star - this company is a fraud! They are not able to manage your website without a great deal of mistakes and wasting your time. Worse than that, they will frauduently try to re-charge you for continued service EVEN after you properly cancel the service. They tryed to slam a charge to my corporate account for the following year! Over 9-months after cancelling the service. Finally, when I spoke with their customer service, he ended hanging up on my request for confirmation that all of my data was removed from their system. USE GoDaddy or anyone else!!!!

I trusted Kevin at 24x7WPsupport and gave him access to my Hostgator account to transfer my website. I changed my mind due to the cost. Minutes later my bank notified me of over $1100 fraudulent Hostgator debits. My website disappeared and I was not allowed access. This company is NOT affiliated with Wordpress, as they would lead you to believe.

horrible no help viruses not blocked and this company will help if you pay additional money scam!!!

The technician ended up deactivating the security plugin by my host and said not to use it because it blocks js, messes up cache, and is incompatible or corrupt... to my WooCommerce checkout cart issue on my site, and he said not to talk to my host about it! He deactivated both plugins by my host to "fix" my issue...which left my site vulnerable the entire day, and caused me to spend all day trying to find a replacement. That evening I talked to my host, and found out the plugins work fine with the checkout cart, and the real fix was easy front-end solutions of turning js compression off for the one plugin, and NOTHING AT ALL for the security one. There was no reason at all to deactivate the security plugin! I received an email for money back guarantee from them. I explained that I want my money back and all the issues. Also, my mistake was that I called woohelpdesk.com thinking they were affiliated with WooCommerce, for help, and ended up with a technician from 24x7 wp support, and emails from them with another business name in their invoice, grow your brand llc, which was all very confusing. I was also sent an email about their money back guarantee. It said to request money back from lina at their email address. So, I did. But, I looked on the site today and it says to fill out the form on the site to request it, or to billing directly. I sent another request for a refund this morning. I got a very curt phone call a little bit ago telling me I would receive my refund in 24 hours. The technician was difficult to talk to and very impatient and unfriendly. I don't have confidence or trust with this site or technician, who was reluctant to tell me what the issues really were, and made things seem good, when they were actually worse! The help I got from my host was free, and that fixed everything, it was an easy fix, front end stuff. Lesson learned. **** Update: I received the requested refund today (tuesday after the incident), they sent three emails about the refund. And they didn't reply to my request to remove all my information from their site, and that I never want to do business with them again. The refund is good. BUT, they absolutely ruined my website by creating backdoor access for themselves in my hosting account, (the host helped me find it and delete it), and by inserting hidden codes and malicious code into my site. So, a refund doesn't change what they have done, which is nothing short of criminal. I worked two years to get my site where it was, and I was just getting my first customers. They have three company names they go by: woohelpdesk, 24x7wpsupport, and growyourbrand. BEWARE, they are not what they claim to be. They cost me thousands of dollars of work and lost time from last wednesday to today, tuesday. And so much more money, loss, and strees in the work I lost from the last two years, and the work I will have to do to recover. It. is. devastating. Just before the holidays, my site was unsalvagable due to the 24x7wp support "technician" called Kevin invading and corrupting my site. DON'T TRUST THEM.

I wish I could give them zero stars. do not trust them they are scam artists. They ruined our website and we lost thousands of dollars worth in orders. Refused to take any responsibility and blocked me out of my account. Then after giving them our Wordpress password we got hacked, our entire site is down. PLEASE STAY AWAY. THESE ARE FAKE REVIEWS.

If I could give a -5 stars, I would. BUYER BEWARE! I wish I would have read reviews before I utilized this company's services. My website crashed, and I clicked on the host's customer support option and was redirected to this company, thinking it was WordPress. They fixed it for a hefty fee. Two days later, my site crashed again, so I requested my money back because they wanted another fee to fix it or subscribe to their $ 600-a-year plan. I did get my money back, but immediately after receiving my refund, MY WEBSITE AND WORDPRESS ACCOUNT WAS DELETED! There was also an IP address added to my domain account. I reached out to this company and was told they have backup files for my website and, for a fee, can reinstate my website. CAN ANYONE SAY EXTORTION?!?!

Pay attention! It's a scam. Do not send sensitive information

Unfortunately, I've had the absolute worst experience with this company. My website was hacked. This caused my Google Adwords program to be flagged and shut down for 8 weeks. I lost a lot of business. Their solution was to switch servers without letting me know. This in turn resulted in all of the contact forms on my website to stop working. I spoke with Tech after Tech after Tech for another 6 weeks to finally get someone who admitted to switching servers. After 3 months and many hours online , being lied to by multiple reps, one honest person finally owned up to what happened. Unfortunately their inability to be honest cost me 3 months of headaches and lost business. Not an ethical company. I would avoid them at all costs.