Ken W.
It took the threat of a legal complaint to get them to cancel my subscription
Difficulty subscribing and then logging onto the service. Started a Chat with someone named Mike. After several back and forth messages I finally said let's just cancel this subscription. That's when the problem started. He began sending me reasons to keep the service, finally he told me to contact billing. I contacted billing and after four hours of back and forth emails with me telling them to clearly cancel my subscription and them telling me how good their system is, I finally decided to file an FTC complaint online. I needed their legal mailing address and contact and once I asked for that they finally sent me a message that my subscription was canceled. Even though their website clearly states "Your satisfaction is our #1 goal. If you're not happy with our service, we offer a 7-day money back guarantee" it took four hours, dozens of messages and finally the threat of a legal complaint to get them to comply with their stated policy.
Response from 247TVStreamSep 27, 2024
Hi Ken Wilson, I hope you have already received the refund. If not, please email [email protected] While sending the email, be careful not to enter the wrong email address. You can talk to an expert support team for further help or any help with our service. Please join Live chat: https://direct.lc.chat/9992460/ Best regards, 247tvstream com



