KENNETH B.
Inconsistent
I had a loan with a 1 Stop location formerly on Indian School in Phoenix. They were GREAT. They told me that I could delay payments if I informed them before the due date. I never did use that, and I paid my loan off early. At my current loan location on Glendale Avenue, when I asked if I could delay my payment I was told that wasn't possible. Besides that, the way my payments were scheduled, I was late on a payment. I extended my loan, and I put on my application that I was paid on the 15th and the end of the month.
Response from 1 Stop Title LoansJun 16, 2015
Dear Kenneth, It is our mission to accommodate in every situation that we can. It appears that in this case we did not live up to the standard of service that we pride ourselves on. I want to personally apologize for your experience and hope that we have an opportunity in the future to live up to our commitment to you. Thank you for bringing this to our attention and we will be looking into this to see how we can keep this from happening in the future. Richard



