Roxanna R.
Felt like a criminals and location needs upgrade
I walked into your location immediately was hit with all these questions felt like I was at fault for needing a loan. The business should concentrate on a better customer service experience and making the customer feel like we want to give you a loan not why you won't get a loan. The location was dim and seem dirty needs an interior update. Also an idea instead of giving the girl my work and bank info information put a key board on the outside of the glass with a computer inside that makes it easy for the customer to get their own information and not cause a privacy event. Another thing is the business should try to use a revovling line of credit if money is paid back and needed within a 45 day period so i dont have to go in the hassel of reapplying or gettting paperwork all over again.The approval I must say was fast girl was nice to me after all the integrating questions. So kudos to her, her boss made me nervous like I was signing a last meal electric chair treaty. Just concentrate on customer care it Gose a long way.
Response from 1 Stop Title LoansSep 11, 2015
Roxanne, We are disappointed to hear of your experience in our store. We are committed to making everyone's experience a positive one and we will review your comments in detail to see what we can do to make your next visit a positive one. Thank you for being our customer and for your feedback. Richard